Tricolor mmoa dwumadie: telefon a wɔde frɛ nkurɔfoɔ ne akwan foforɔ a wɔfa so di nkitaho

Akwan pii wɔ hɔ a wobɛfa so anya afotu afi Tricolor TV mmoa adwumayɛfo hɔ. Nea agye din sen biara ne frɛ a wɔde telefon a wontua hwee, akwan horow nso wɔ hɔ a wɔfa so di nkitaho denam Intanɛt so. Wɔ saa asɛm yi mu no, yɛbɛhwɛ akwan a yɛbɛfa so ne adwumakuw no animdefo adi nkitaho nyinaa, na yɛahu bere a mfaso wɔ so sɛ yɛbɛfrɛ kuw a wɔboa no.

Dɛn na ɛsɛ sɛ wuhu na ama woatumi ne mmoa adi nkitaho?

Ɛsɛ sɛ wɔn a wɔakyerɛw wɔn din no di kan siesie receiver card anaa apam a ɛfata a wɔne Tricolor TV yɛ sɛnea ɛbɛyɛ a nea ɔyɛ adwuma no betumi de nkɔmmɔbɔ a edi mũ ama na wasiesie asɛm no.
Ɛho behia sɛ wobɔ oduruyɛfo titiriw no amanneɛ sɛ:

• onipa a ɔde ne nsa hyɛɛ apam ase maa ɔdemafoɔ no nnwuma no din;
• apam a wɔne adwumakuw no ayɛ no dodow;
• Tuner ID a ɛwɔ hɔ;
• smart card nɔma.

ID – koodu a wode ma obiara a wode di dwuma foforo bere a woakyerɛw ne din no, eyi ne nɔma a ɛkyerɛ akraman a ɔwɔ nhyehyɛe no mu. Code soronko no wɔ smart card no akyi. Wɔde di dwuma ma:

• activation of viewing a wontua ɔsram biara ka;
• dwumadie biara a wɔde deɛ ɔde ma no akontaabuo bɛyɛ (a nea ɛka ho ne sɛ sɛ saa mmara yi nni hɔ a ɛrentumi nyɛ yie sɛ wobɛtua Tricolor TV ho ka).

Sɛ nea enti a wo ne mmoa di nkitaho ne broadcast huammɔdi anaa hardware haw a, ɛsɛ sɛ wudi kan hwehwɛ na wokyerɛw receiver model no ma w’ankasa. Sɛ wo ne oduruyɛfo titiriw bi di nkitaho esiane sika a woatua wɔ ɔkwan a ɛnteɛ so nti (sɛ nhwɛso no, mfomso bi wɔ nsɛm no mu) a, ɛsɛ sɛ wunya sikatua krataa wɔ wo nsam.

Akwan titiriw a wobɛfa so ne Tricolor mmoa adi nkitaho

Sɛ wusiesie nsɛm a wuhia na wode asiesie wo asɛm no wie a, wubetumi akɔ nkitahodi akwan horow no so tẽẽ. Wubetumi anya mmoa afi animdefo hɔ denam telefon so, Intanɛt so, ne afei nso w’ankasa wobɛkɔ adwumayɛbea hɔ anaasɛ wobɛfrɛ owura no wɔ fie.

Telefon a wɔde frɛ nkurɔfo

Ɔkwan a ɛyɛ mmerɛw a wobɛfa so ne Tricolor fotufo adi nkitaho ne sɛ wobɛfrɛ telefon a wɔde frɛ nkurɔfo a wontua hwee no. Sɛ wopɛ sɛ woyɛ eyi a, frɛ nɔma 8 800 500 01 23 na twɛn mmuae a efi obi a ɔyɛ telefon so dwumadibea a wontua hwee hɔ. Wɔbue telefon a wɔde frɛ nkurɔfo no 24/7.

Wɔn a wɔde di dwuma a wonni Russian Federation no betumi ne adwumayɛfo no adi nkitaho wɔ +7 (495) 766 0166. Wɔbɔ frɛ wɔ roaming mu ho ka – hwehwɛ wo mobile adwumayɛfo no nkyɛn hwɛ mprempren ɛka.

Mpɛn pii no, bere a wɔde twɛn no nnu simma biako, nanso sɛ adwumakuw no di huammɔ kɛse na telefon a wɔde frɛ telefon no so no yɛ adesoa dodo a, ebetumi ayɛ den sɛ wobɛfa mu – wɔ eyi mu no, afiri a wɔde bua nsɛm no ka sɛ wɔn a wɔyɛ adwuma no nyinaa nni adagyew. Nneɛma abien na ɛwɔ ha:

• twɛn kosi sɛ ntonto no bedu wo nkyɛn, na nhyehyɛe no ne nea ɔde di dwuma no bɛbɔ;
• sɔ ɔkwan foforo a wɔfa so de nkitahodi hwɛ.

Afei nso, wobetumi afrɛ ɔman mma akuw nyinaa wɔ intanɛt so, sɛ wobɛyɛ eyi a, di link no akyi (na ma kwan ma wɔdan microphone no) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Mfiridwuma ho mmoa

Sɛ wo hia mfiridwuma ho mmoa (ɔhaw ahorow a ɛwɔ mfiri no dwumadie mu tẽẽ) a, frɛ 8 812 332 34 98. Wɔtua nɔma no ho ka. Ɔkwan foforo ne sɛ wobɛhyehyɛ mfiridwuma ho mmoa kratasin titiriw bi wɔ Tricolor wɛbsaet no so. Nkitahodi tẽẽ a ɛkɔ so ne https://public.tricolor.tv/#Cases/create/sub2. Wubetumi ahu kratasin no w’ankasa wo ho wɔ ɔdemafo no wɛbsaet a ɛyɛ aban de wɔ “Mmoa” ɔfã no mu.

Nkitahodi a wɔde ma mmara kwan so ahyehyɛde ahorow

Mmara kwan so nnwumakuw a wɔpɛ sɛ wɔne Tricolor TV yɛ apam a ɛfa nkrataahyɛ ho no betumi anya nsɛm a ɛho hia nyinaa wɔ wɛbsaet bi a wɔayɛ ama wɔn titiriw so – https://biznes.tricolor-centr.ru. Wubetumi nso:

• frɛ +7 (863) 256 52 45
• kyerɛw fa e-mail so: tricolor.rnd@yandex.ru

Mpɛn pii no, animdefo bua ntɛm, efisɛ ɛntaa mma sɛ wɔde nhama a wɔde ma mmara kwan so ahyehyɛde ahorow no bɛboro so.
Sɛ wopɛ abisadeɛ a ɛfiri TV dwumadibea a wɔyɛ ne wɔn a wɔkyekyɛ hɔ a, email address soronko bi wɔ hɔ – TV@tricolor.tv. Sɛ wopɛ dawurubɔ a, di adwumakuw no ho nkɔmmɔ wɔ info@agency2.su.

Dɛn na wubetumi ahu wɔ telefon so, na bere bɛn na wontumi mmoa wo?

Sɛ wowɔ nsɛmmisa bi fa satellite television ho a, ntwentwɛn wo nan ase sɛ wobɛka mfiridwuma ho mmoa – eyi nti na wɔbɔɔ no. Wubetumi anya afotu afi adwumayɛfo hɔ wɔ nsɛmti ahorow ho, sɛ́ ɛyɛ w’ankasa akontaabu no dwumadi ahorow, mprempren nkɔso a wɔde ma wɔ towtua ho, akwan a wɔfa so tua sika, Tricolor adwumayɛbea nhyehyɛe ahorow, ne nea ɛkeka ho.

Sɛ biribi di huammɔ anaasɛ biribiara ntumi nyɛ adwuma yiye wɔ afiri a wɔde gye nsɛm no mu a, asiane wom sɛ w’ankasa wobɛbɔ mmɔden sɛ wubesiesie. Ɛyɛ papa sɛ wobɛkɔ support nkyɛn na woafrɛ wizard no.

Nneyɛe ahorow a wubetumi ne wɔn a wɔyɛ adwuma no adi nkitaho ho nhwɛso:

• nkitahodi a ɛkɔ akwan foforo ne nneɛma a wɔde ahyɛ mu, nsakrae a ɛfa towtua nhyehyɛe no ho;
• hwehwɛ akwan a wobɛfa so adi afiri no ho haw ho dwuma;
• siesie ɔhaw ahorow a ɛfa sika a wɔde bɛto akontaabu no mu ho;
• password a wobenya akɔ w’ankasa akontaabu no so, sɛ ɛba sɛ ɛyera a;
• hwɛ a wɔbɛhwɛ sika a aka no na wɔanya mmoa wɔ Tricolor nnwuma a wotua / wɔbɛma ayɛ adwuma mu ;
• afotu a ɛfa sɛnea wɔbɛhyehyɛ nea ogye no ho;
• afiri no tebea a wobɛhwɛ (so wɔayɛ adwuma anaasɛ ɛnte saa);
• sɛ woanya receiver ID sɛ woakyerɛw wo din wɔ network no so a;
• afotu a wobenya wɔ Tricolor a wɔde bɛka abom ho, nsɛm a ɛfa tow ne nnwuma ho a ɛbɛma emu ada hɔ.

Ɛdefa wɔn a wɔyɛ adwuma no ho nimdeɛ ho no, wɔwɔ Tricolor satellite television ho nsɛm a edi mũ na ɛyɛ foforo, na wobetumi aboa ntɛm ara ma wɔasiesie ɔhaw anaa nsɛnnennen biara a wohyia bere a wɔne nea ogye no reyɛ adwuma no. Sɛ nea ɔkyerɛw ne din no ntumi nhyehyɛ ɔhaw no a, nea ɔyɛ adwuma no bɛboa no wɔ nsɛmmisa a edi kan mu.

Asɛm biako pɛ a mmoa ntumi mmoa wɔ akyirikyiri ne hia a ehia sɛ wɔfrɛ owura no wɔ fie ma ɔyɛ n’ankasa nhwehwɛmu wɔ adwuma a entumi nyɛ adwuma yiye no ho.

Akwan afoforo a wɔfa so di nkitaho

Wɔ atifi hɔ akwan horow no akyi no, wɔn a wɔde di dwuma no nso betumi de wɔn abisade no akɔma adwumayɛfo no denam kratasin a ɛwɔ aban wɛbsaet no so, akyerɛw email, afa sohyial network so ne Tricolor ananmusifo adi nkitaho, ne nea ɛkeka ho Wɔtaa de ɔkwan a edi kan no di dwuma bere a ɛsɛ sɛ wosan de sika a wodii mfomso de guu akontaabu no mu wɔ wo akontaabu mu anaasɛ wode sika pii kɔma wo). Nanso sɛnea ɛbɛyɛ a adwumayɛfo a wɔboa no ankasa betumi asiesie mfomso no, ɛsɛ sɛ wode krataa a ɛkyerɛ sɛ woatua sika no ma:

• sɛ wotua sika wɔ Intanɛt so a, twe check no wɔ w’ankasa akontaabu a ɛwɔ ahyehyɛde a wotua sika no mu, anaasɛ twa krataa a wɔde gye sika no screenshot;
• sɛ wɔfaa adwumayɛbea, terminal, ne nea ɛkeka ho so tuaa ka a, twa krataa a wɔde gye sika a wɔde ama no mfonini.

Skype mmoa

Ɔkwan foforo a ɛyɛ mmerɛw ne sɛ wobɛfa Skype so ne ɔfotufo no adi nkitaho tẽẽ. Sɛ wopɛ sɛ wo ne mmoa dwumadie no di nkitaho a, ɛsɛ sɛ wode nkitahodiɛ a ɛwɔ sait no so no di dwuma (link tẽẽ wɔ hɔ), anaa w’ankasa hwehwɛ ɔdefoɔ Support_Tricolor_TV. Sɛnea wobɛtumi ne:

1. Kɔ Skype app a ɛwɔ wo fon, tablet anaa PC so na kɔ wo akontaabu mu.
2. Hyehyɛ wo din a wode di dwuma (Support_Tricolor_TV) wɔ “Search” line no mu – wɔ kɔmputa no mu no ɛwɔ wo nickname ne avatar ase wɔ benkum so. Wɔ telefon so no, saa line yi wɔ kratafa no atifi, wɔ nkɔmmɔbɔ ahorow no atifi.
3. Wɔ wɔn a wɔde di dwuma no din a ɛbɛda adi no mu no, paw nea wuhia (sɛ wode abodin pɔtee bi hyɛ mu a, mpɛn pii no akontaabu biako pɛ na wɔda no adi). Sɛ wopɛ sɛ wode sie ma daakye a, klik “Fa ka nkitahodifo ho” bɔtn no so.
4. Kyerɛw asɛmmisa bi wɔ “Send a message” adaka no mu, klik “Video call” anaa “Phone call” – sɛnea wopɛ.

Sɛ woayɛ w’adwene sɛ wobɛfa kɔmputa so afrɛ Skype a, wubehia afiri a wɔde kasa ne akasam. Wobetumi de afiri a wɔde bɔ asom asi nea etwa to no ananmu.

Di nkitaho wɔ adwumakuw no wɛbsaet hɔ

Wubetumi akɔ “Mmoa” ɔfã a ɛwɔ Tricolor adwumakuw no wɛbsaet a ɛyɛ aban de no so – https://www.tricolor.tv/help/. Nsɛm wɔ hɔ a ɛfa nsɛntitiriw no ho:

• nnwinnade a wɔde besisi hɔ ne nea wɔhyehyɛ;
• mfiridwuma ho nsɛm;
• ne nyinaa fa sikatua ho
• ɛfa ankorankoro akontaabu ho;
• sɛnea wɔkyerɛw wɔn din;
• video a wɔde bua nsɛmmisa ahorow a agye din.

Sɛ nea wuhia nni nea woapaw no mu a, kɔ intanɛt so nkɔmmɔbɔ a ɛwɔ kratafa koro no ara so no nkyɛn. Wubetumi ayɛ eyi denam link no akyi a wubedi so – https://internet.tricolor.tv/support/contacts/#, nanso nsakrae tẽẽ nyɛ adwuma bere nyinaa. Wubetumi de nsa anya virtual assistant te sɛ eyi:

1. Kɔ Tricolor wɛbsaet a ɛyɛ aban de no so – https://www.tricolor.tv/
2. Klik “Support” tab no so, ɛwɔ prɛte a ɛwɔ kratafa no atifi no so.
3. Twe kɔ aseɛ na wɔ “Contacts” ɔfa no mu no, paw “Twerɛ”. Afei klik “online chat” so.
4. Hyɛ nsɛmmisa kratasin a ɛbue no ma – hyɛ din, receiver ID nɔma ne asɛmti a wɔde kɔdan asɛnnibea no. Ka w’asɛmmisa no wɔ mfɛnsere soronko bi mu, na afei klik “Fi ase Nkɔmmɔbɔ”.
5. Twɛn mmuae a live operator bi bɛma, na fi ase ka wo haw no ho asɛm.

Sohyial media akontaabu ahorow a ɛwɔ kɔla abiɛsa

Wobetumi afa sohyial network ahorow bi so adi Tricolor mmoa ho nkitaho – denam mpɔtam hɔ nkrasɛm, ne nkrasɛm a wɔde di dwuma ntɛm ara so. Ɛsan nso tintim nsɛm a ɛho hia a ɛfa adetɔfo som ho nyinaa. Ɛhe na ɛsɛ sɛ mekyerɛw sɛ:

• wɔ Viber mu no, Tricolor ɔmanfo akontaabu – https://chats.viber.com/tricolor_tv/
• VKontakte — https://vk.me/kɔla_abiɛsa_tv
• Facebook – http://m.me/tricolortv
• WhatsApp denam nɔma so: +7 911 101-01-23
• Odnoklassniki — https://ok.ru/kɔla abiɛsa.tv
• Wɔ Telegram mu – http://t.me/Mmoa_Abiɛsa_Mmoa_bot

Hwɛ video bi nso a ɛfa sɛnea wobɛtumi ne Tricolor adi nkitaho: https://youtu.be/2X6k-LLFMVc

Ɔkwan bɛn so na wɔbɛfrɛ oduruyɛfo titiriw bi fie?

Adwumakuw no de akwan pii a wobetumi afa so anya nsɛmmisa a ɛreba ho mmuae a ɛwɔ akyirikyiri ma. Nanso wɔ tebea horow bi mu no, oduruyɛfo titiriw bi a ɔwɔ fie nsrahwɛ nkutoo na obetumi aboa. Eyi yɛ ɔsom a wotua ho ka (sɛ ɔhaw no nyɛ ɔsom adwuma no mfomso a). Akwan pii wɔ hɔ a wobɛfa so afrɛ Tricolor TV wura no fie:

• wo ne adetɔn adwumayɛbea anaa adwumayɛbea a wɔhwɛ nneɛma so no nni nkitaho tẽẽ (wobetumi ahu address ahorow wɔ nea ɔde ma no wɛbsaet a ɛyɛ aban de no so);
• kyerɛw kɔ e-mail — horeca@tricolor.tv
• frɛ 8 (495) 943 95 00
• yɛ mmoa tekiti denam link no so – https://public.tricolor.tv/#Cases/create/sub2

Sɛ wopɛ sɛ wofrɛ a, ɛho behia sɛ wode apam nɔma anaa ID no ma, ne nea enti a wuhia owura. Database no wɔ w’address dedaw, na wɔbɛma emu ada hɔ ara kwa sɛ ɛteɛ anaa na wɔabisa wo da ne bere bɛn na eye sɛ wobɛkɔ oduruyɛfo titiriw bi nkyɛn.
Akwan pii wɔ hɔ a wobɛfa so ne Tricolor mmoa adi nkitaho: frɛ hotline, di nkitaho denam Skype so, instant messengers a agye din, social networks, email, ne nea ɛkeka ho Obiara a ɔde di dwuma no betumi apaw nea eye sen biara ama n’ankasa. Wɔ mmara kwan so ahyehyɛde ahorow fam no, wɔde akwan horow a ɛsono emu biara a wɔfa so di nkitaho ama.