Tricolor support service: hotline and other means of communication

There are many ways to get advice from a Tricolor TV support operator. The most popular is the call by free phone, there are also various ways to communicate via the Internet. In this article, we will look at all the options to contact the company’s specialists, and find out when a call to the support team is useful.

What do you need to know to contact support?

Subscribers must prepare a
receiver card or a valid contract with Tricolor TV in advance so that the operator can provide a full consultation and resolve the issue.
You will need to inform the specialist:

• the name of the person who signed the contract for the provider’s services;
• number of the contract with the company;
• Tuner ID;
• smart card number.

ID – the code that is given to each new user upon registration, this is the identification number of the client in the system. The unique code is located on the back of the smart card. It is used for:

• activation of viewing without a monthly fee;
• performing any operations with the provider’s accounts (including without this code it is impossible to pay for Tricolor TV).

If the reason for contacting support is a broadcast failure or a hardware problem, you must first find out and write out the receiver model for yourself. If you contact a specialist because of an incorrectly made payment (for example, an error in the details), you need to have a payment receipt handy.

The main ways to contact Tricolor support

Once you’ve prepared the information you need to resolve your issue, you can go directly to the communication options. You can get the help of specialists by phone, the Internet, as well as personally visiting the office or calling the master at home.

Hotline phone

The easiest way to communicate with a Tricolor consultant is to call the free hotline. To do this, dial the number 8 800 500 01 23 and wait for an answer from a free call center operator. The hotline is open 24/7.

Users outside the Russian Federation can contact the operator at +7 (495) 766 0166. Calls in roaming are charged – check with your mobile operator for the current cost.

The waiting time is usually less than a minute, but if the company has a massive failure and the call center lines are overloaded, it can be difficult to get through – in this case, the answering machine says that all operators are busy. There are two outputs here:

• wait until the queue reaches you, and the system will connect with the operator;
• try a different connection method.

Also, all categories of citizens can be called online, to do this, follow the link (and allow the microphone to be turned on) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Technical support

If you need technical support (problems directly with the operation of the equipment), call 8 812 332 34 98. The number is chargeable. Another way is to fill out a special technical support form on the Tricolor website. Direct link to it is https://public.tricolor.tv/#Cases/create/sub2. You can find the form on your own on the official website of the provider in the “Help” section.

Contacts for legal entities

Legal entities wishing to conclude a subscription agreement with Tricolor TV can find all the necessary information on a website specially created for them – https://biznes.tricolor-centr.ru. You can also:

• call +7 (863) 256 52 45
• write by e-mail: tricolor.rnd@yandex.ru

Specialists usually answer quickly, since the line for legal entities is rarely overloaded.
For requests from TV channel producers and distributors, there is a special email address – TV@tricolor.tv. For advertising, contact the company at info@agency2.su.

What can you find out over the phone, and when can they not help you?

If you have any questions about satellite television, feel free to contact technical support – for this it was created. You can get advice from operators on a variety of topics, be it the functions of your personal account, current promotions for tariffs, payment methods, Tricolor office schedules, etc.

In the event of a failure or any malfunction in the receiver, it is dangerous to attempt to repair it yourself. It is better to contact support and call the wizard.

Examples of actions for which you can contact the operators:

• connecting to other options and packages, changing the tariff plan;
• find ways to troubleshoot the device;
• fix problems with crediting funds to the account;
• obtaining a password to the personal account, in case of its loss;
• checking the balance and receiving assistance in paying / activating Tricolor services ;
• advice on setting up the receiver;
• checking the status of the device (is it activated or not);
• obtaining a receiver ID if you are registered on the network;
• getting advice on connecting Tricolor, clarifying information about tariffs and services.

As for the competence of operators, they have complete and up-to-date information about Tricolor satellite television, and can quickly help sort out any problems or difficulties encountered when working with the receiver. If the subscriber cannot formulate the problem, the operator will help him with leading questions.

The only case when support cannot help remotely is the need to call the master at home for a personal assessment of the malfunction.

Other contact methods

In addition to the above options, users can also send their request to the operator through the form on the official website, write an email, contact Tricolor representatives via social networks, etc. The first option is more often used when you need to return the amount erroneously credited to the account to your account or transferring too much money). But in order for the support staff to be able to fix the error themselves, you must provide a receipt for payment:

• if you paid online, download the check in your personal account of the payment organization, or take a screenshot of the receipt;
• if payment was made through an office, terminal, etc., take a picture of the issued check.

Skype support

Another convenient way is to contact the consultant directly via Skype. To contact the support service, you need to use the contacts available on the site (there is a direct link there), or find the user Support_Tricolor_TV on your own. How to contact:

1. Go to the Skype app on your phone, tablet or PC and sign in to your account.
2. Enter your username (Support_Tricolor_TV) in the “Search” line – in the computer version it is located under your nickname and avatar in the left column. On the phone, this line is located at the top of the page, above the dialogs.
3. In the list of users that appears, select the one you need (when you enter a specific nickname, usually only one account is displayed). If you want to save it for the future, click the “Add to contacts” button.
4. Write a question in the “Send a message” box, click “Video call” or “Phone call” – as desired.

If you intend to make a Skype call through a computer, you will need a microphone and speakers. The latter can be replaced with headphones.

Contact on the company’s website

You can go to the “Help” section on the official website of the Tricolor company – https://www.tricolor.tv/help/. There is information on the main points:

• installation and configuration of equipment;
• technical questions;
• all about payment
• about personal account;
• how to register;
• video answers to various popular questions.

If the selection does not contain what you need, contact the online chat on the same page. You can do this by following the link – https://internet.tricolor.tv/support/contacts/#, but a direct transition does not always work. You can find a virtual assistant manually like this:

1. Go to the official Tricolor website – https://www.tricolor.tv/
2. Click on the “Support” tab, it is located on the plate at the top of the page.
3. Scroll to the bottom and in the “Contacts” section, select “Write”. Then click “online chat”.
4. Fill out the questionnaire that opens – enter the name, receiver ID number and the subject of the appeal. State your question in a special window, and then click “Start Chat”.
5. Wait for the response of a live operator, and start talking about your problem.

Tricolor social media accounts

Tricolor support can be contacted through a number of social networks – using community messages, and instant messengers. It also publishes all important customer service related news. Where should i write:

• in Viber, Tricolor public account – https://chats.viber.com/tricolor_tv/
• VKontakte — https://vk.me/tricolor_tv
• Facebook – http://m.me/tricolortv
• WhatsApp by number: +7 911 101-01-23
• Odnoklassniki — https://ok.ru/tricolor.tv
• In Telegram – http://t.me/Tricolor_Help_bot

See also a video about how to contact Tricolor: https://youtu.be/2X6k-LLFMVc

How to call a specialist home?

The company offers many options for obtaining remote answers to emerging questions. But in some cases, only a specialist with a home visit can help. This is a paid service (if the problem is not the fault of the service provider). There are several ways to call the Tricolor TV master home:

• contact the sales office or service center directly (addresses can be found on the official website of the provider);
• write to e-mail — horeca@tricolor.tv
• call 8 (495) 943 95 00
• create a support ticket via the link – https://public.tricolor.tv/#Cases/create/sub2

To call, you will need to provide the contract number or ID, as well as the reason why you need a master. The database already has your address, and they will simply clarify whether it is correct and ask you what day and time it is better to approach a specialist.
There are many ways to contact Tricolor support: call the hotline, contact via Skype, popular instant messengers, social networks, email, etc. Any user can choose the best option for themselves. For legal entities, separate methods of communication are provided.