Causes and ways to fix error 10 on Tricolor TV

The Tricolor satellite broadcasting system is based on a technically complex process of transmitting an encoded signal, which is decoded by special equipment. Often there are errors that, if ignorant, can cause some confusion for the user. One of the most common is error 10.

What does error 10 mean on Tricolor TV, and how does it manifest itself?

Most digital broadcast systems use native interleaving to indicate errors that occur during operation. Knowing these codes or alphabetic characters will help you quickly cause and speed up the solution of the problem. The “Tricolor” receiver uses a similar circuit. Most often, users have questions about the meaning of the wording “no access error 10” on Tricolor TV, which may appear on the TV set screen when trying to turn on a channel.
If we refer to the decoding table provided by this broadcasting system, then error 10 in “Tricolor TV” means a refusal to view. At the same time, a system message is displayed on the screen stating that the permission to view the channel is closed, and it is recommended to replenish the balance in the operator’s personal account. For reference, we present a table with the digital identifiers of the provider:

The main causes of error 10, and diagnostics

There can be many reasons for this error to appear. To understand what the tenth error on Tricolor TV means, you need to figure out why access to the package can be denied:

• insufficient user balance;
• the required amount is on the account, but it has not been transferred to pay for a specific package of services;
• incorrect activation of the key or its absence;
• software failure.

No payment: how to check the balance?

It is possible to check all recent payments that have been received on the account, and the current balance for a given period of time, in your personal account (LC) on the Tricolor TV website. The easiest and fastest way is shown in the video: https://youtu.be/td6muAyyoSo

Software issues

If the payment went through, but the broadcast is still missing, and Tricolor TV stubbornly gives the tenth error, most likely this is a technical problem – in the software. Before contacting the service center, you can try to perform a factory reset. This can be done using the remote:

1. Select “Settings” from the menu.
2. Go to the “Factory settings” section of the receiver.
3. Select Reset Settings/Reset Settings.

See also the video instruction on resetting the settings: https://youtu.be/CIU8WH2yKFM After that, you will need to configure the receiver again by entering the standard parameters on it:

• Interface language;
• date, time zone and time;
• region of your stay.

Further, if the receiver or TV has a digital input and Tricolor TV is connected through it, unplug the device where it is available, turn it on after a few minutes and wait until the Tricolor TV provider removes error 10. This usually happens over the next half hour. Another option is that the software is outdated and needs to be updated. A support specialist will help you resolve this issue. You can also try flashing it yourself:

1. Disconnect the receiver from the network and connect it again.
2. Press the “On” button on the remote control and switch to channel No. 333. An update prompt should appear. If it is, use the “OK” button to agree with it, if not, only support will help.
3. Wait for the update to complete and the device to reboot completely. Until then, do not press anything and do not turn off the receiver and TV.

This article
will tell you more about what ways to update the Tricolor receiver exist
.

Hardware problems

Equipment breakdowns are often beyond repair at home, so it’s best to contact your nearest service center to fix or replace your broken device. If the warranty period has not expired, the device will be repaired or exchanged for a new one free of charge.

One of the diagnostic methods can be to check whether the receiver “sees” the smart card, if not, then the signal is a priori impossible.

Error 10 may occur even with full payment. To determine how to eliminate it, it will help to identify the conditions that cause difficulties:

• If the screen is black or bluish, and the colors are accompanied by uniform noise, then the receiver is not connected to the TV.
• The reason may be that the power cord is not firmly inserted into the socket.
• If all these instructions are followed, but there is still no signal, then the problem is technical.

Sometimes the image disappears, freezes or breaks into squares. If the TV connected to Tricolor TV does not show and error 10 is detected, this condition may indicate an unstable signal. Practice has shown that regular checks are necessary.

The deterioration in image quality or its complete absence may be due to the fact that the antenna is not directed clearly at the satellite or loses its position for various reasons. In this case, it needs to be corrected.

How to check signal strength:

1. Point the remote at the receiver connected to the TV and press the Menu button.
2. From the symbols that appear, select “Applications” and press “OK” on the remote control.
3. Then select the “Setup Wizard” service.
4. Click “Search” (yellow button).
5. Choose a carrier that will publish the signal strength and quality rating. From 90% to 100% – the signal is very good, from 70% – acceptable. If lower, fix the antenna. If this does not help, contact your carrier.

Ways to fix error 10 with insufficient funds

The number one reason why there is no video on Tricolor TV with error 10 is the lack of payment for operator services. In this case, you just need to deposit a sufficient amount.

Correction of error through personal account

The operator offers various payment methods, including using the Sberbank Online service, depositing funds through payment terminals and the user’s personal account. The latter method is the most convenient, as it allows you to pay from a computer or tablet at home. First of all, to fix this problem, you should go to your personal account, which is located on the official website of the service provider. To get there, you need to enter a username and password.
The login is the identifier (ID) of the recipient or the number of the contract providing the service. You can view the 12- or 14-digit device identification number by:

• on the back cover of the receiver;
• on a smart card inserted into the set-top box;
• in the receiver menu.

The first time you log in, you will be asked for a password. To do this, select the appropriate item on the login screen for your personal account. Next, the user needs to fill in all the required fields:

• contract number or receiver ID;
• Name of the subscriber;
• how the user receives the password – via SMS or e-mail;
• captcha or protection from robots.

The last step is to press the confirmation button. The subscriber will be redirected to the initial login page, and all that remains is to enter the login and the received password. How to replenish the balance through your personal account:

1. Log in to the personal account on the provider’s website – https://www.tricolor.tv/
2. Expand the “Services” tab, and select “Pay for services”.
3. Enter the identifier, on the next page – the details of the card from which the fee will be charged (it can then be linked to your personal account so as not to enter data again).
4. Confirm the action with a combination for the 3-D Secure system that protects the transaction (the verification code is sent to the phone linked to the card).

After you have completed all the operations, wait a while – the balance does not change immediately. The company recommends disconnecting the receiver from the network 5-10 minutes after payment, so that when you turn it on again, it will be automatically fixed.

It is possible to make a payment in several more ways – you can find out more about them in the “Payments” item, which is located at the top of the screen.

What to do if the payment is not made to the target account?

To transfer money to pay for a particular channel, there must be enough funds. After you need to go to your personal account and select a list of available channels. To pay:

1. Go to “My Services” on the official website, and scroll to the bottom of the page.
2. From the menu that appears, select the desired tariff to which you want to transfer funds.
3. Enter the required amount, and confirm the action by pressing the “Transfer” button.

Users can track write-offs by the balance of funds on personal accounts. The operator clarifies that in case of error 10, the money can “reach” within 8 hours, but usually arrive earlier.

How to fix error 10 “Tricolor TV” if everything is paid

In rare cases, the tenth error in Tricolor TV persists, despite the fact that all services have been fully paid. The cause of the problem may be incorrect activation of the key or a malfunction of the device. User actions in this case:

• make sure that the payment is accurately made;
• check if the receiver sees the card;
• determine if there is sufficient signal strength at the antenna (how to carry out diagnostics is described in the receiver’s instruction manual);
• unplug the equipment from the mains and plug it back into the socket.

How to retry activation if there is an error?

You can repeat the activation command in your account – in the “My services” section. After filling in the indicated fields, reconnect the receiver to the mains and select the TV channel where this error occurred.

The receiver must remain on for at least 40 minutes without changing channels. At this time, the channel will be automatically decoded.

Software update

Another option to fix error 10 is to update your software. First you need to make sure that software updates are available for a specific receiver model. This can be done on the official website of the service provider, in the “Help” tab (located in the top menu). We have already written about the simplest update process above – in that case, new software comes via satellite. But there is also a way to update via a USB flash drive – for this you need to find the necessary software yourself. A video instruction for flashing the receiver from a USB flash drive is presented below: https://youtu.be/mAp10lbLBr0 With this update, a new module is also automatically loaded, then the software is installed, and the receiver itself reboots.

Other causes and their solutions

In addition to the main causes of error 10 when using Tricolor, there may be several more. Solutions to these problems can also be found.

What to do if error 10 occurs on the second receiver?

Error 10 on “Tricolor TV” means that one of the receivers did not correctly activate access. All troubleshooting steps are performed simultaneously on both devices in the set. The re-initialization sequence is the same as described above. If error 10 occurs on the second receiver in the device group, do the following:

1. Turn off both receivers and press the reactivation button in your personal account.
2. Turn off the set-top box, select an encrypted channel and wait for the required time to receive an image on the screen.

If your ID is **00****

Users of smart cards with 14 digit numbers sometimes complain that signal encoding occurs intermittently for no apparent reason. Timely payment does not guarantee the quality of the receiver. If none of the listed reasons are found and the problem is not resolved, you can resume broadcasting:

• by contacting technical support from the company’s website by letter, call or via WhatsApp: +7 911 101-01-23 (more on contact methods below);
• exchanging an outdated receiver for a new generation receiver;
• by replacing the card at the dealer.

For advice on your preferred course of action, it is a good idea to call your carrier’s technical support. Phones are listed on the Tricolor TV website and in the service agreement.

When will only replacing the receiver help?

If your receiver gives error 10, and at the same time it is already “morally” obsolete (a list of such devices can be found on the provider’s website), it would be better to replace the device with a new one. Also, the replacement will be more profitable if the receiver has a major failure – for example, a problem in the motherboard.

If the set-top box is under warranty, it will be replaced free of charge, otherwise you will need to contact an authorized service center.

How to contact Tricolor TV technical support?

Sometimes all troubleshooting steps fail, especially if the hardware is the culprit. In this case, the only solution is to contact technical support. You can contact us in the following ways:

• use the free contact number, which may vary depending on the region where the equipment is used, you can find up-to-date information on the official website of the company – https://www.tricolor.tv/
• write to Viber – http://www.viber.com/tricolor_tv, or to Telegram – http://t.me/Tricolor_Help_bot
• call the operator via Skype or write a message there;
• contact the online chat on the site – https://www.tricolor.tv/help/?source=header§ion=panel-navigation&menu=help#
• through your personal account, create an application indicating a detailed description of the problem, you can do this at the link – https://public.tricolor.tv/#Cases/create/sub2, technical specialists will promptly help with the solution of the issue;
• write to VK – https://vk.me/tricolor_tv or to Odnoklassniki – https://www.ok.ru/tricolor.tv
• use an online call on the site – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a (connection with the operator will begin immediately after clicking on the link).

When applying, you will need to know:

• Full name of the person for whom the contract with the company is drawn up;
• receiver ID or contract number;
• serial number of the smart card.

Other Common Mistakes

Let’s talk about a few more common errors on the equipment of the Tricolor TV operator. The most common ones look like this:

• If an error occurs with code 106, re-authorization is required, the notification usually indicates a disconnection with online TV.
• An error with code 102 indicates a connection to Tricolor Online from another country, authorization from a Russian IP address is required.
• If you have a 1000-digit Tricolor error on the screen, for example 1007, contact the operator’s support service to decipher it.

Error 10 on “Tricolor TV” may prevent you from continuing to watch. Knowing why it appears and how to fix it will help you resume broadcasting sooner. Carry out a thorough diagnosis, and if you use all the instructions described in the article, you can restore viewing in a matter of minutes.