The most common errors in the Okko application and their solution

Errors in the Okko application can occur on any device with any operating system. Sometimes this is due to incorrect user actions, and sometimes the fault lies with the service itself. Further in the article – in detail about the most common mistakes encountered when working with the popular movie platform.

What is an error in Okko?

An error in Okko appears when it is not possible to perform some action. For example, if it is impossible to activate the promotional code. A message about this will appear on the screen and the number of the error that has occurred will be indicated a little lower. Knowing its decoding, you can find out how to solve the problem.
The most frequent failures in the Okko program occur on Smart TV. This option is supported by brands such as Samsung, Panasonic, LG, Sony and Philips. Not so often, but there are also malfunctions on PCs, smartphones and set-top boxes.

If an error code appears while working with the Okko application, do not panic. Everything can be fixed and sometimes very easily. Worse is the situation when the screen remains black even when the movie is turned on and there are no numbers on it. But even here you can fix everything yourself.

As a last resort, the toll free phone number and technical support email address are displayed at the bottom of the screen every time. There you can get clarifications on your problem and help. Technical support of the site and the application itself respond to requests very quickly.

Error codes in Okko

Here we will present the most common errors that occur in the Okko application and show you how to fix them.

Errors 0 or 1

These numbers mean that the software on your TV device is out of date. Remember that Smart TV, just like a PC, requires timely system updates. The online cinema only works on new versions, which you can download absolutely free of charge. To update your device:

1. Go to the gadget menu. Go to Settings (gear icon).
2. Select “Support” from the list (some TBs do not have this step).
3. Find the “Update Software” or “Update Software” button.
4. Select Update Now.
5. Wait for the software update to finish.

Video instruction for updating the software using the example of TB Samsung:

Causes related to an outdated firmware version also cause errors 11, 17, 26, and 60112 (common on Samsung TB 2012 release).

Errors 2 and 3 – Okko device connection error

This issue occurs due to an unstable or insufficient network connection. Videos with better graphics require high-speed internet. If you plan to watch video content in FullHD format, the connection speed must be at least 5 Mbps, and UltraHD – at least 25 Mbps.

If the code 601XX, 6000X or 1002 appears on the screen, this also means that the problem is insufficient Internet speed or its complete absence.

To fix Okko error codes 2 and 3, you need to restart all devices that are involved in Okko display (turn them off and on again), namely:

• routers;
• provider prefixes;
• the TVs themselves.

The number 3, in addition to a weak network connection, may mean that the device does not support the UHD format. Then change the video format to one of lower quality. In rare cases, the code appears because specific content on your device cannot be viewed at all.

Error 306

This error appears when gift certificate numbers are entered. Error code 306 on the screen of the Okko application indicates that the activation of the promotional code has not been fixed, because. a subscription to a product provided by a coupon is already in your account. If this case is not yours, try restarting the online cinema, wait about 20-30 minutes and try to activate the subscription again. If the outcome is negative, contact the Okko application support service. Email address – mail@okko.tv. The phone number is 88007005533.

Errors 301 and 302 Okko

Errors that also appear when entering a gift certificate code in the Okko application. If an error 301 is displayed, then the coupon you are trying to enter has already been activated earlier by you or someone else. They won’t be able to use it anymore. In addition to the code, an inscription may be displayed stating that the activation of promotional codes for this account is temporarily impossible. Error 302 means that activation is not possible on this particular device, or the promotion has already ended and the promotional code has become invalid (check the dates of its validity to confirm or reject the second reason).

If the promotional code is valid, for example, until March 18, this means that you need to enter it before 23:59 of the specified date. After that it will no longer be available. Also pay attention to the time zone. The expiration of coupons on such sites most often occurs according to Moscow time.

The main reasons causing the described problems:

• Promo codes bought from scammers. Or just found on free sites. On the Internet, you constantly come across offers to buy cheap promotional codes for various sites, including for Okko. All this is very doubtful and there are no guarantees that the code will work. You can try free promo codes as much as you like – sometimes you get lucky. But it is better not to buy something outside the official site.
• Invalid code entered. The human factor has not been canceled. We can easily confuse the number with you or simply click the wrong place. Therefore, if the service generated an error, try again calmly and carefully enter the code. And it is better to copy from the source and paste it into the application window.

Another error related to promotional codes is 9999. It occurs if the user has entered several different promotional codes in a short period of time. Okko can even block your account for half an hour. The solution is just not to rush, try to pause between inputs, 5 minutes is enough.

Error 502

Code 502 indicates that the device used to view the content is outside Okko’s coverage area. The online cinema broadcasts video content only within four countries:

• Russian Federation;
• Republic of Kazakhstan;
• The Republic of Belarus;
• Azerbaijan Republic.

In countries not included in the list above, you will not be able to watch films through the Okko cinema.

If you are in Russia or the three other sister countries where the app works, check if the VPN option is enabled on the device. Most likely, the matter is in it and it just needs to be turned off. If not, contact support.

Errors 6001 and 6002

These error codes may occur when viewing Okko from a computer or laptop. They mean that your device’s operating system is out of date. These OSes include:

• Windows XP;
• Windows 95/98;
• Windows vista.

Only installing a more modern operating system on a PC can help here. Or use another device. For example, TV or phone. If error code 6001 or 6002 appears despite the fact that the OS on the computer meets the requirements of Okko, disable all extensions running in the browser and then restart the PC. The problem may also lie in the browser itself – try using another one: Yandex, Mozilla or Opera.

Errors 110, 115 and 116

These errors are directly related to the account in the application and work with it. Causes of errors:

• 110. Appears if the user tried to connect more than 5 devices to one account (and this is the maximum). To solve this problem, turn off in the office settings those devices that you no longer use or that are not needed at the moment. Then they can be returned back.
• 115. Indicates that you are trying to create a second account. According to the Okko service policy, each user can have only one account.
• 116. If this code has appeared, it means that you are trying to connect Okko on a device that is already connected to it.

Other Okko errors

There are less common, but still occurring, errors. For example:

• 900, 103, 60103 and 3016. These are third-party service errors. It’s not your fault. Most often, this is a normal internal failure due to overload (too many users logged in) or the application is undergoing maintenance / updating. You just have to wait and come back later. If more than two hours have passed, and the problem cannot be fixed anywhere, feel free to write to support.
• 60003:500. May appear when opening or working with the “Subscriptions” section in older versions of Okko (below 11.2). The problem is solved by updating the application through the software store and then restarting the device.
• 5001. Occurs when paying for services in the Okko application. Most often, an error means that the payment operation was rejected by the bank. First of all, check the correctness of the entered payment data. If everything was entered correctly, unlink your bank card/electronic wallet from your account, restart the program and enter the payment data again. Try to repeat the payment transaction.

If you have any error, you have checked everything, but you cannot understand the cause of the failure, contact technical support. A service technician will help you resolve the issue.

Other issues

In addition to the typical errors that appear on the screen, the display may simply not light up, the application itself may not load, etc.

Black screen instead of starting the movie

LG, Sony, and Samsung from 2012-2013 are the main models that are affected by this issue. But a black screen may appear instead of the expected movie on the new TB. If such a problem occurs, first of all, try restarting the Okko application and make the movie quality setting lower than the FullHD resolution. If everything remains as before, try resetting the current network settings on TB and re-entering them. How to reset network settings:
After reset:

1. Restart the router by leaving it off for 10-15 minutes.
2. Watch any few films – each for half an hour (the main thing is different, and not the same one several times). This is necessary for the new parameters set to begin to fully work.

Also, go to the app store on your device and make sure that the program is updated to the latest version.

Okko app won’t load

If when you start the program it does not load, and at the same time the latest version of the application is installed and the Internet is in order, the problem is in the cache of the TB device. Unplugging from the outlet for 40-60 seconds and plugging it back in helps solve the problem.

What to do if Okko is not available?

There is a general list of actions that you can try to do if you cannot turn on Okko or watch a movie in an online cinema. Do the following:

1. Restart your device. You can unplug it and turn it on again if it’s a TB. If it doesn’t work, move on to the next step.
2. Check if there is an internet connection. The cable may come off, as well as the router plug. Or access to the network could be disabled for non-payment. If everything is in order with the Internet – the next point.
3. Make sure you have the latest version of the app and device software. If not, perform an update.

These are standard tricks, which are often enough to get Okko back to work. If you encounter an error on the screen while working with the Okko online cinema, you should not be afraid. Most often it can be solved “peacefully” and quickly. If it was not possible to get rid of the problem on your own, contact technical support and explain what happened to you and the steps that preceded this. They will help you deal with the problem.