Sabis na tallafi na Tricolor: hotline da sauran hanyoyin sadarwa

Akwai hanyoyi da yawa don samun shawara daga mai ba da tallafi na Tricolor TV. Mafi shahara shi ne kira ta waya kyauta, akwai kuma hanyoyin sadarwa iri-iri ta Intanet. A cikin wannan labarin, za mu dubi duk zaɓuɓɓuka don tuntuɓar ƙwararrun kamfanin, kuma gano lokacin da kira zuwa ƙungiyar tallafi ke da amfani.

Me kuke buƙatar sani don tuntuɓar tallafi?

Masu biyan kuɗi dole ne su shirya katin karɓa ko kwangila mai inganci tare da Tricolor TV a gaba don mai aiki ya ba da cikakkiyar shawara kuma ya warware matsalar.
Kuna buƙatar sanar da gwani:

• sunan mutumin da ya rattaba hannu kan kwangilar sabis na mai bayarwa;
• adadin kwangila tare da kamfanin;
• ID mai kunnawa;
• lambar katin wayo.

ID – lambar da aka ba kowane sabon mai amfani akan rajista, wannan shine lambar tantance abokin ciniki a cikin tsarin. Lambar musamman tana kan bayan katin wayo. Ana amfani dashi don:

• kunna kallo ba tare da kuɗin wata-wata ba;
• yin duk wani aiki tare da asusun mai bayarwa (ciki har da ba tare da wannan lambar ba shi yiwuwa a biya Tricolor TV).

Idan dalilin tuntuɓar goyan baya gazawar watsa shirye-shirye ne ko matsalar hardware, dole ne ka fara ganowa kuma ka rubuta samfurin mai karɓa da kanka. Idan ka tuntuɓi ƙwararren saboda biyan kuɗi da aka yi ba daidai ba (misali, kuskure a cikin cikakkun bayanai), kuna buƙatar samun takardar biyan kuɗi da hannu.

Babban hanyoyin tuntuɓar tallafin Tricolor

Da zarar kun shirya bayanan da kuke buƙata don warware matsalar ku, zaku iya zuwa kai tsaye zuwa zaɓin sadarwa. Kuna iya samun taimakon ƙwararru ta waya, Intanet, da kuma ziyartar ofis da kanku ko kiran maigidan a gida.

Wayar waya

Hanya mafi sauƙi don sadarwa tare da mai ba da shawara na Tricolor shine kiran layin wayar kyauta. Don yin wannan, buga lambar 8 800 500 01 23 kuma jira amsa daga afaretan cibiyar kira kyauta. Layin hotline yana buɗe 24/7.

Masu amfani a wajen Tarayyar Rasha za su iya tuntuɓar mai aiki a +7 (495) 766 0166. Ana cajin kira a cikin yawo – duba tare da afaretan wayar ku don farashi na yanzu.

Lokacin jira yawanci bai wuce minti ɗaya ba, amma idan kamfani yana da babban gazawa kuma layukan cibiyar kira sun yi yawa, yana iya zama da wahala a shiga – a cikin wannan yanayin, injin amsa ya ce duk masu aiki suna aiki. Akwai fitarwa guda biyu a nan:

• jira har sai layin ya isa gare ku, kuma tsarin zai haɗa tare da mai aiki;
• gwada hanyar haɗi daban.

Hakanan, ana iya kiran duk nau’ikan ‘yan ƙasa akan layi, don yin wannan, bi hanyar haɗin yanar gizo (kuma ku ba da damar kunna makirufo) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Goyon bayan sana’a

Idan kana buƙatar goyon bayan fasaha (matsalolin kai tsaye tare da aikin kayan aiki), kira 8 812 332 34 98. Lambar yana da caji. Wata hanya ita ce ta cika fom ɗin tallafin fasaha na musamman akan gidan yanar gizon Tricolor. Hanyar kai tsaye zuwa gare shi shine https://public.tricolor.tv/#Cases/create/sub2. Kuna iya samun fom da kanku akan gidan yanar gizon hukuma na mai bayarwa a cikin sashin “Taimako”.

Lambobin sadarwa don ƙungiyoyin doka

Ƙungiyoyin doka waɗanda ke son ƙaddamar da yarjejeniyar biyan kuɗi tare da Tricolor TV na iya samun duk mahimman bayanai akan gidan yanar gizon da aka ƙirƙira su musamman – https://biznes.tricolor-centr.ru. Hakanan zaka iya:

• kira +7 (863) 256 52 45
• rubuta ta e-mail: tricolor.rnd@yandex.ru

Kwararru yawanci suna amsawa da sauri, tunda layin masu bin doka ba sa cika yin nauyi ba.
Don buƙatun daga masu samarwa da masu rarraba tashar TV, akwai adireshin imel na musamman – TV@tricolor.tv. Don talla, tuntuɓi kamfani a info@agency2.su.

Menene za ku iya gano ta wayar tarho, kuma yaushe ba za su iya taimaka muku ba?

Idan kuna da wasu tambayoyi game da talabijin na tauraron dan adam, jin daɗin tuntuɓar tallafin fasaha – don wannan an halicce shi. Kuna iya samun shawara daga masu aiki akan batutuwa daban-daban, kasancewa ayyukan asusun ku na sirri, tallan tallace-tallace na yanzu don jadawalin kuɗin fito, hanyoyin biyan kuɗi, jadawalin ofisoshin Tricolor, da sauransu.

A cikin lamarin gazawa ko wani aiki mara kyau a cikin mai karɓar, yana da haɗari don ƙoƙarin gyara shi da kanku. Yana da kyau a tuntuɓi tallafi kuma a kira mayen.

Misalan ayyuka waɗanda zaku iya tuntuɓar masu aiki don su:

• haɗi zuwa wasu zaɓuɓɓuka da fakiti, canza tsarin jadawalin kuɗin fito;
• nemo hanyoyin magance na’urar;
• gyara matsaloli tare da ƙidayar kuɗi zuwa asusun;
• samun kalmar sirri zuwa asusun sirri, idan aka rasa shi;
• duba ma’auni da karɓar taimako wajen biyan / kunna ayyukan Tricolor ;
• shawara akan kafa mai karɓa;
• duba matsayin na’urar (an kunna ko a’a);
• samun ID na mai karɓa idan an yi rajista akan hanyar sadarwar;
• samun shawara kan haɗa Tricolor, bayyana bayanai game da jadawalin kuɗin fito da ayyuka.

Dangane da cancantar masu aiki, suna da cikakkun bayanai na zamani game da talabijin na tauraron dan adam na Tricolor, kuma suna iya taimakawa cikin sauri warware duk wata matsala ko matsalolin da aka fuskanta yayin aiki tare da mai karɓa. Idan mai biyan kuɗi ba zai iya tsara matsalar ba, mai aiki zai taimaka masa da manyan tambayoyi.

Halin kawai lokacin da tallafi ba zai iya taimakawa nesa ba shine buƙatar kiran maigidan a gida don ƙima na sirri na rashin aiki.

Sauran hanyoyin sadarwa

Baya ga zaɓuɓɓukan da ke sama, masu amfani kuma za su iya aika buƙatun su ga ma’aikaci ta hanyar fom akan gidan yanar gizon hukuma, rubuta imel, tuntuɓi wakilan Tricolor ta hanyar sadarwar zamantakewa, da dai sauransu. Zaɓuɓɓukan farko sun fi amfani da su sau da yawa lokacin da kuke buƙatar dawo da adadin da aka yi kuskuren ƙididdige shi zuwa asusun zuwa asusunka ko canja wurin kuɗi da yawa). Amma don ma’aikatan tallafi su sami damar gyara kuskuren da kansu, dole ne ku samar da takardar biyan kuɗi:

• idan kun biya akan layi, zazzage cak a cikin asusun ku na ƙungiyar biyan kuɗi, ko ɗaukar hoton rasidin;
• idan an biya ta ofis, Terminal, da sauransu, ɗauki hoton takardar da aka bayar.

Skype goyon baya

Wata hanyar da ta dace ita ce tuntuɓar mai ba da shawara kai tsaye ta Skype. Don tuntuɓar sabis na tallafi, kuna buƙatar amfani da lambobin sadarwa da ke akwai akan rukunin yanar gizon (akwai hanyar haɗin kai tsaye a can), ko nemo mai amfani Support_Tricolor_TV da kanku. Yadda ake tuntuɓar:

1. Je zuwa Skype app akan wayarka, kwamfutar hannu ko PC kuma shiga cikin asusunka.
2. Shigar da sunan mai amfani (Support_Tricolor_TV) a cikin layin “Search” – a cikin nau’in kwamfuta yana ƙarƙashin sunan laƙabi da avatar a ginshiƙi na hagu. A wayar, wannan layin yana saman shafin, sama da maganganu.
3. A cikin jerin masu amfani da ya bayyana, zaɓi wanda kuke buƙata (idan kun shigar da takamaiman sunan laƙabi, yawanci asusu ɗaya ne kawai ake nunawa). Idan kana so ka ajiye shi don gaba, danna maɓallin “Ƙara zuwa lambobin sadarwa”.
4. Rubuta tambaya a cikin akwatin “Aika sako”, danna “Kiran Bidiyo” ko “Kiran waya” – kamar yadda ake so.

Idan kuna niyyar yin kiran Skype ta kwamfuta, kuna buƙatar makirufo da lasifika. Ana iya maye gurbin na ƙarshe da belun kunne.

Tuntuɓi kan gidan yanar gizon kamfanin

Kuna iya zuwa sashin “Taimako” akan gidan yanar gizon hukuma na kamfanin Tricolor – https://www.tricolor.tv/help/. Akwai bayanai kan muhimman batutuwa:

• shigarwa da daidaita kayan aiki;
• al’amurran fasaha;
• duk game da biya
• game da asusun sirri;
• yadda ake yin rajista;
• amsoshi bidiyo ga mashahuran tambayoyi daban-daban.

Idan zaɓin bai ƙunshi abin da kuke buƙata ba, tuntuɓi taɗi ta kan layi akan shafi ɗaya. Kuna iya yin wannan ta bin hanyar haɗin yanar gizon – https://internet.tricolor.tv/support/contacts/#, amma canjin kai tsaye ba koyaushe yana aiki ba. Kuna iya nemo mataimaki na gani da hannu kamar wannan:

1. Je zuwa shafin yanar gizon Tricolor na hukuma – https://www.tricolor.tv/
2. Danna shafin “Tallafawa”, yana kan farantin da ke saman shafin.
3. Gungura zuwa ƙasa kuma a cikin sashin “Lambobin sadarwa”, zaɓi “Rubuta”. Sa’an nan kuma danna “online chat”.
4. Cika takardar tambayoyin da ke buɗewa – shigar da suna, lambar ID mai karɓa da batun roko. Bayyana tambayarka a cikin taga ta musamman, sannan danna “Fara Chat”.
5. Jira martanin mai aiki kai tsaye, kuma fara magana game da matsalar ku.

Tricolor kafofin watsa labarun asusun

Ana iya tuntuɓar tallafin Tricolor ta hanyar cibiyoyin sadarwar jama’a da yawa – ta amfani da saƙon al’umma, da saƙon nan take. Hakanan yana buga duk mahimman labarai masu alaƙa da sabis na abokin ciniki. A ina zan rubuta:

• a cikin Viber, asusun jama’a na Tricolor – https://chats.viber.com/tricolor_tv/
• VKontakte – https://vk.me/tricolor_tv
• Facebook – http://m.me/tricolortv
• WhatsApp ta lamba: +7 911 101-01-23
• Odnoklassniki – https://ok.ru/tricolor.tv
• A cikin Telegram – http://t.me/Tricolor_Help_bot

Duba kuma bidiyo game da yadda ake tuntuɓar Tricolor: https://youtu.be/2X6k-LLFMVc

Yadda za a kira ƙwararren gida?

Kamfanin yana ba da zaɓuɓɓuka da yawa don samun amsoshi masu nisa ga tambayoyin da ke tasowa. Amma a wasu lokuta, kawai ƙwararren mai ziyartar gida zai iya taimakawa. Wannan sabis ne da aka biya (idan matsalar ba laifin mai bada sabis bane). Akwai hanyoyi da yawa don kiran gida maigidan Tricolor TV:

• tuntuɓi ofishin tallace-tallace ko cibiyar sabis kai tsaye (ana iya samun adireshi akan gidan yanar gizon hukuma na mai badawa);
• rubuta zuwa e-mail – horeca@tricolor.tv
• kira 8 (495) 943 95 00
• ƙirƙirar tikitin goyan baya ta hanyar haɗin yanar gizo – https://public.tricolor.tv/#Cases/create/sub2

Don kira, kuna buƙatar samar da lambar kwangila ko ID, da kuma dalilin da yasa kuke buƙatar maigida. Database riga yana da adireshin ku, kuma kawai za su fayyace ko daidai ne kuma za su tambaye ku wane rana da lokaci ya fi kyau ku kusanci gwani.
Akwai hanyoyi da yawa don tuntuɓar tallafin Tricolor: kira hotline, tuntuɓar ta hanyar Skype, shahararrun manzannin nan take, cibiyoyin sadarwar jama’a, imel, da dai sauransu Duk wani mai amfani zai iya zaɓar mafi kyawun zaɓi don kansa. Don ƙungiyoyin doka, ana ba da hanyoyin sadarwa daban.