Ntchito yothandizira Tricolor: hotline ndi njira zina zolankhulirana

Pali njira zambiri zopezera upangiri kuchokera kwa wothandizira wa Tricolor TV. Chodziwika kwambiri ndi kuyimba ndi foni yaulere, palinso njira zosiyanasiyana zolankhulirana kudzera pa intaneti. M’nkhaniyi, tiwona zonse zomwe mungachite kuti mulankhule ndi akatswiri a kampaniyo, ndikupeza pamene kuyitana kwa gulu lothandizira kuli kothandiza.

Kodi muyenera kudziwa chiyani kuti mulumikizane ndi chithandizo?

Olembetsa ayenera kukonzekera khadi lolandila kapena mgwirizano wovomerezeka ndi Tricolor TV pasadakhale kuti wogwiritsa ntchitoyo apereke kukambirana kwathunthu ndikuthetsa vutoli.
Muyenera kudziwitsa akatswiri:

• dzina la munthu amene adasaina pangano la ntchito za wopereka;
• chiwerengero cha mgwirizano ndi kampani;
• Tuner ID;
• nambala ya smart card.

ID – nambala yomwe imaperekedwa kwa wogwiritsa ntchito watsopano aliyense akalembetsa, iyi ndiye nambala yozindikiritsa ya kasitomala mudongosolo. Khodi yapaderayi ili kumbuyo kwa smart card. Amagwiritsidwa ntchito:

• kuyambitsa kuwonera popanda chindapusa pamwezi;
• kuchita ntchito zilizonse ndi maakaunti a wothandizira (kuphatikiza popanda code iyi ndizosatheka kulipira Tricolor TV).

Ngati chifukwa cholumikizirana ndi chithandizo ndikulephera kuwulutsa kapena vuto la Hardware, muyenera kudziwa kaye ndikulembera nokha mtundu wolandila. Mukalumikizana ndi katswiri chifukwa chakulipira molakwika (mwachitsanzo, zolakwika mwatsatanetsatane), muyenera kukhala ndi risiti yolipira.

Njira zazikulu zolumikizirana ndi chithandizo cha Tricolor

Mukakonzekera zomwe mukufuna kuti muthetse vuto lanu, mutha kupita kunjira zoyankhulirana. Mutha kupeza thandizo la akatswiri pafoni, intaneti, komanso kuyendera ofesi kapena kuyimbira mbuye kunyumba.

Hotline foni

Njira yosavuta yolankhulirana ndi mlangizi wa Tricolor ndikuyimbira foni yaulere. Kuti muchite izi, imbani nambala 8 800 500 01 23 ndikudikirira yankho kuchokera kwa wogwiritsa ntchito waulere. Hotline imatsegulidwa 24/7.

Ogwiritsa ntchito kunja kwa Russian Federation akhoza kulankhulana ndi wogwiritsa ntchito pa +7 (495) 766 0166. Mafoni oyendayenda amalipidwa – fufuzani ndi ogwiritsira ntchito mafoni anu pamtengo wamakono.

Nthawi yodikirira nthawi zambiri imakhala yosakwana miniti imodzi, koma ngati kampaniyo yalephera kwambiri ndipo mizere ya malo oyimbirayo yadzaza, zitha kukhala zovuta kuti zidutse – pakadali pano, makina oyankha akuti onse ogwira ntchito ali otanganidwa. Pali zotuluka ziwiri apa:

• dikirani mpaka mzerewo ufike kwa inu, ndipo dongosolo lidzalumikizana ndi woyendetsa;
• yesani njira ina yolumikizirana.

Komanso, magulu onse a nzika amatha kuyitanidwa pa intaneti, kuti muchite izi, tsatirani ulalo (ndi kulola maikolofoni kuyatsidwa) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Othandizira ukadaulo

Ngati mukufuna thandizo laukadaulo (zovuta mwachindunji ndi kagwiritsidwe ntchito ka zida), imbani 8 812 332 34 98. Nambalayi ndi yolipira. Njira ina ndikudzaza fomu yapadera yothandizira ukadaulo patsamba la Tricolor. Ulalo wachindunji kwa izo ndi https://public.tricolor.tv/#Cases/create/sub2. Mutha kupeza fomuyo nokha patsamba lovomerezeka la woperekayo mu gawo la “Thandizo”.

Ma Contacts a mabungwe ovomerezeka

Mabungwe azamalamulo omwe akufuna kumaliza mgwirizano wolembetsa ndi Tricolor TV atha kupeza zidziwitso zonse zofunika patsamba lomwe adawapangira – https://biznes.tricolor-centr.ru. Mukhozanso:

• imbani +7 (863) 256 52 45
• lembani ndi imelo: tricolor.rnd@yandex.ru

Akatswiri nthawi zambiri amayankha mwachangu, chifukwa mzere wamabungwe ovomerezeka sukhala wodzaza.
Pazopempha kuchokera kwa opanga ma TV ndi ogawa, pali imelo yapadera – TV@tricolor.tv. Pazotsatsa, funsani kampaniyo info@agency2.su.

Kodi mungadziwe chiyani pafoni, ndipo ndi liti pamene sangakuthandizeni?

Ngati muli ndi mafunso okhudza kanema wa kanema wa satellite, omasuka kulumikizana ndi chithandizo chaukadaulo – izi zidapangidwa. Mutha kupeza upangiri kuchokera kwa ogwiritsa ntchito pamitu yosiyanasiyana, kaya ntchito ya akaunti yanu, kukwezedwa kwaposachedwa kwamitengo, njira zolipirira, ndandanda yamaofesi a Tricolor, ndi zina zambiri.

Pakachitika kulephera kapena kulephera kulikonse mwa wolandila, ndizowopsa kuyesa kudzikonza nokha. Ndikwabwino kulumikizana ndi othandizira ndikuyimbira wizard.

Zitsanzo za zochita zomwe mungathe kulumikizana ndi ogwira ntchito:

• kulumikiza ku zosankha zina ndi phukusi, kusintha ndondomeko ya tariff;
• kupeza njira zothetsera vutoli;
• kukonza mavuto ndi kubwereketsa ndalama ku akaunti;
• kupeza mawu achinsinsi ku akaunti yanu, ngati itatayika;
• kuyang’ana bwino ndikulandila thandizo pakulipira / kuyambitsa ntchito za Tricolor ;
• malangizo pa kukhazikitsa wolandila;
• kuyang’ana momwe chipangizocho chilili (kodi chatsegulidwa kapena ayi);
• kupeza ID yolandila ngati mwalembetsedwa pa intaneti;
• kupeza upangiri pakulumikiza Tricolor, kuwunikira zambiri zamitengo ndi ntchito.

Ponena za luso la ogwira ntchito, ali ndi chidziwitso chokwanira komanso chatsopano chokhudza Tricolor Kanema wa televizioni, ndipo amatha kuthandiza mwamsanga kuthetsa mavuto kapena zovuta zomwe zimakumana nazo pogwira ntchito ndi wolandira. Ngati wolembetsa sangathe kupanga vuto, wogwiritsa ntchitoyo amamuthandiza ndi mafunso otsogolera.

Mlandu wokhawo pamene chithandizo sichingathandize kutali ndi kufunikira koitana mbuye kunyumba kuti adziyese yekha za kulephera kwake.

Njira zina zolumikizirana

Kuphatikiza pazosankha zomwe zili pamwambapa, ogwiritsa ntchito amathanso kutumiza zopempha zawo kwa wogwiritsa ntchito kudzera pa fomu patsamba lovomerezeka, lembani imelo, kulumikizana ndi oimira a Tricolor kudzera pamasamba ochezera, etc. Njira yoyamba imagwiritsidwa ntchito nthawi zambiri mukafuna kubweza ndalama zomwe zayikidwa molakwika ku akaunti ku akaunti yanu kapena kusamutsa ndalama zambiri). Koma kuti othandizira athe kukonza okha cholakwikacho, muyenera kupereka risiti yolipira:

• ngati mudalipira pa intaneti, tsitsani cheke muakaunti yanu yabungwe lolipira, kapena jambulani risiti;
• ngati malipiro adapangidwa kudzera mu ofesi, terminal, etc., tengani chithunzi cha cheke chomwe chinaperekedwa.

Thandizo la Skype

Njira ina yabwino ndikulumikizana ndi mlangizi mwachindunji kudzera pa Skype. Kuti mulumikizane ndi chithandizo, muyenera kugwiritsa ntchito omwe akupezeka patsambalo (pali ulalo wachindunji pamenepo), kapena pezani wogwiritsa ntchito Support_Tricolor_TV nokha. Momwe mungalumikizire:

1. Pitani ku pulogalamu ya Skype pa foni yanu, piritsi kapena PC ndikulowa muakaunti yanu.
2. Lowetsani dzina lanu lolowera (Support_Tricolor_TV) mumzere wa “Sakani” – mu mtundu wa kompyuta ili pansi pa dzina lanu lakumanzere ndi avatar kumanzere. Pa foni, mzerewu uli pamwamba pa tsamba, pamwamba pa zokambirana.
3. Pamndandanda wa ogwiritsa ntchito omwe akuwoneka, sankhani yomwe mukufuna (mukalowetsa dzina lotchulidwira, nthawi zambiri akaunti imodzi yokha imawonetsedwa). Ngati mukufuna kusunga mtsogolo, dinani “Add to contacts” batani.
4. Lembani funso mu bokosi la “Tumizani uthenga”, dinani “Video Call” kapena “Foni” – monga mukufunira.

Ngati mukufuna kuyimba foni pa Skype kudzera pa kompyuta, mufunika maikolofoni ndi okamba. Chotsatiracho chikhoza kusinthidwa ndi mahedifoni.

Lumikizanani patsamba la kampani

Mutha kupita ku gawo la “Thandizo” patsamba lovomerezeka la kampani ya Tricolor – https://www.tricolor.tv/help/. Pali zambiri pamfundo zazikulu:

• unsembe ndi kasinthidwe zida;
• zovuta zaukadaulo;
• zonse za malipiro
• za akaunti yanu;
• momwe mungalembetsere;
• mavidiyo mayankho a mafunso osiyanasiyana otchuka.

Ngati zosankhidwazo zilibe zomwe mukufuna, funsani macheza pa intaneti patsamba lomwelo. Mutha kuchita izi potsatira ulalo – https://internet.tricolor.tv/support/contacts/#, koma kusintha kwachindunji sikumagwira ntchito nthawi zonse. Mutha kupeza wothandizira pamanja monga chonchi:

1. Pitani patsamba lovomerezeka la Tricolor – https://www.tricolor.tv/
2. Dinani pa “Support” tabu, ili pa mbale pamwamba pa tsamba.
3. Mpukutu pansi ndi mu “Contacts” gawo, kusankha “Lembani”. Kenako dinani “macheza pa intaneti”.
4. Lembani mafunso omwe akutsegula – lowetsani dzina, nambala ya ID yolandila ndi mutu wa apilo. Nenani funso lanu pawindo lapadera, ndiyeno dinani “Yambani Macheza”.
5. Yembekezerani kuyankha kwa wogwiritsa ntchito amoyo, ndikuyamba kulankhula za vuto lanu.

Maakaunti amtundu wa Tricolor

Thandizo la Tricolor litha kulumikizidwa kudzera pamasamba angapo ochezera – pogwiritsa ntchito mauthenga ammudzi, ndi ma messenger apompopompo. Imasindikizanso nkhani zonse zofunika zokhudzana ndi kasitomala. Ndilembe kuti:

• mu Viber, akaunti yapagulu ya Tricolor – https://chats.viber.com/tricolor_tv/
• VKontakte – https://vk.me/tricolor_tv
• Facebook – http://m.me/tricolortv
• WhatsApp ndi nambala: +7 911 101-01-23
• Odnoklassniki – https://ok.ru/tricolor.tv
• Mu Telegalamu – http://t.me/Tricolor_Help_bot

Onaninso kanema wamomwe mungalumikizire Tricolor: https://youtu.be/2X6k-LLFMVc

Kodi mungatchule bwanji katswiri kunyumba?

Kampaniyo imapereka njira zambiri zopezera mayankho akutali ku mafunso omwe akubwera. Koma nthawi zina, akatswiri okhawo omwe amapita kunyumba angathandize. Uwu ndi ntchito yolipira (ngati vuto siliri vuto la wothandizira). Pali njira zingapo zotchulira nyumba ya Tricolor TV master:

• funsani ofesi yogulitsa kapena malo othandizira mwachindunji (maadiresi angapezeke pa webusaiti yovomerezeka ya wothandizira);
• lemberani imelo – horeca@tricolor.tv
• imbani pa 8 (495) 943 95 00
• pangani tikiti yothandizira kudzera pa ulalo – https://public.tricolor.tv/#Cases/create/sub2

Kuti muyimbe, muyenera kupereka nambala ya mgwirizano kapena ID, komanso chifukwa chomwe mukufunikira mbuye. Nawonso adilesi ili kale ndi adilesi yanu, ndipo amangofotokoza ngati ili yolondola ndikufunsani tsiku ndi nthawi yomwe kuli bwino kupita kwa katswiri.
Pali njira zambiri zolumikizirana ndi chithandizo cha Tricolor: itanani hotline, kulumikizana kudzera pa Skype, ma messenger odziwika pompopompo, malo ochezera a pa Intaneti, maimelo, ndi zina. Wogwiritsa ntchito aliyense angasankhe njira yabwino kwambiri. Kwa mabungwe ovomerezeka, njira zosiyana zoyankhulirana zimaperekedwa.