Serivisi yo gufasha Tricolor: umurongo wa telefone nubundi buryo bwitumanaho

Hariho inzira nyinshi zo kubona inama kubakoresha TV ya Tricolor. Icyamamare cyane ni guhamagara kuri terefone yubuntu, hari nuburyo butandukanye bwo gutumanaho ukoresheje interineti. Muri iki kiganiro, tuzareba uburyo bwose bwo kuvugana ninzobere zikigo, tumenye igihe guhamagarira itsinda ryunganira ari ingirakamaro.

Niki ukeneye kumenya kugirango ubone inkunga?

Abiyandikisha bagomba gutegura ikarita yakira cyangwa amasezerano yemewe na Tricolor TV mbere kugirango uyikoresha abashe gutanga inama yuzuye kandi akemure ikibazo.
Uzakenera kumenyesha inzobere:

• izina ryumuntu wasinye amasezerano kubikorwa bya serivise;
• umubare w’amasezerano yagiranye na sosiyete;
• Indangamuntu;
• inomero yikarita yubwenge.

ID – kode ihabwa buri mukoresha mushya amaze kwiyandikisha, iyi niyo nimero iranga umukiriya muri sisitemu. Kode idasanzwe iri inyuma yikarita yubwenge. Byakoreshejwe kuri:

• ibikorwa byo kureba nta mafaranga ya buri kwezi;
• gukora ibikorwa byose hamwe na konti yabatanga (harimo udafite iyi code ntibishoboka kwishyura TV ya Tricolor).

Niba impamvu yo kuvugana ninkunga ari ikibazo cyo gutangaza cyangwa ikibazo cyibikoresho, ugomba kubanza kubimenya no kwandika moderi yakira wenyine. Niba uhuye ninzobere kubera kwishura nabi (urugero, ikosa rirambuye), ugomba kuba ufite inyemezabwishyu yishyuwe.

Inzira nyamukuru zo kuvugana ninkunga ya Tricolor

Umaze gutegura amakuru ukeneye kugirango ukemure ikibazo cyawe, urashobora guhita uhitamo uburyo bwitumanaho. Urashobora kubona ubufasha bwinzobere ukoresheje terefone, interineti, ndetse no gusura ku biro cyangwa guhamagara shobuja murugo.

Terefone igendanwa

Inzira yoroshye yo kuvugana numujyanama wa Tricolor nuguhamagara umurongo wubusa. Kugirango ukore ibi, hamagara numero 8 800 500 01 23 hanyuma utegereze igisubizo kiva kumurongo wubusa. Umurongo wa telefoni urakinguye 24/7.

Abakoresha hanze y’Uburusiya barashobora guhamagara umukoresha kuri +7 (495) 766 0166. Ihamagarwa ryo kuzerera ryishyurwa – reba na terefone yawe igendanwa kubiciro biriho.

Igihe cyo gutegereza ubusanzwe kiri munsi yiminota, ariko niba isosiyete ifite ikibazo gikomeye kandi umurongo wo guhamagara uremerewe, birashobora kugorana kuyinyuramo – muriki gihe, imashini isubiza ivuga ko abakoresha bose bahuze. Hano hari ibisubizo bibiri:

• tegereza kugeza umurongo ukugereho, kandi sisitemu izahuza numukoresha;
• gerageza ubundi buryo bwo guhuza.

Na none, ibyiciro byose byabaturage birashobora guhamagarwa kumurongo, kugirango ukore ibi, ukurikire umurongo (kandi wemere mikoro gufungura) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/gufasha/

Inkunga ya tekiniki

Niba ukeneye inkunga ya tekiniki (ibibazo bitaziguye kumikorere yibikoresho), hamagara 8 812 332 34 98. Umubare urishyurwa. Ubundi buryo nukuzuza urupapuro rwihariye rwo gushyigikira tekinike kurubuga rwa Tricolor. Ihuza ritaziguye kuri yo ni https://public.tricolor.tv/#Cases/create/sub2. Urashobora kubona ifomu wenyine kurubuga rwemewe rwabatanga mugice “Gufasha”.

Guhuza ibigo byemewe n’amategeko

Inzego zemewe n’amategeko zifuza kugirana amasezerano yo kwiyandikisha na Tricolor TV zishobora kubona amakuru yose akenewe kurubuga rwabigenewe – https://biznes.tricolor-centr.ru. Urashobora kandi:

• hamagara +7 (863) 256 52 45
• andika kuri e-mail: tricolor.rnd@yandex.ru

Inzobere zisanzwe zisubiza vuba, kubera ko umurongo wibigo byemewe n’amategeko ari gake cyane.
Kubisabwa nabatunganya imiyoboro ya TV hamwe nababitanga, hari aderesi imeri idasanzwe – TV@tricolor.tv. Kubyamamaza, hamagara ikigo kuri info@agency2.su.

Niki ushobora kumenya kuri terefone, kandi ni ryari badashobora kugufasha?

Niba ufite ikibazo kijyanye na tereviziyo ya satelite, wumve neza ubufasha bwa tekiniki – kubwibyo byakozwe. Urashobora kubona inama kubakoresha ku ngingo zinyuranye, zaba imikorere ya konte yawe bwite, kuzamurwa muri iki gihe kubiciro, uburyo bwo kwishyura, gahunda y’ibiro bya Tricolor, nibindi.

Mugihe habaye kunanirwa cyangwa imikorere mibi mubakira, ni bibi kugerageza kuyisana wenyine. Nibyiza kuvugana inkunga no guhamagara wizard.

Ingero zibikorwa ushobora kuvugana nabakoresha:

• guhuza ubundi buryo nububiko, guhindura gahunda yimisoro;
• shakisha uburyo bwo gukemura igikoresho;
• gukemura ibibazo bijyanye no kuguriza amafaranga kuri konti;
• kubona ijambo ryibanga kuri konte yawe, mugihe byatakaye;
• kugenzura amafaranga asigaye no kwakira ubufasha mukwishura / gukora serivisi za Tricolor ;
• inama zo gushiraho uwakira;
• kugenzura imiterere yigikoresho (irakora cyangwa ntabwo);
• kubona indangamuntu yakira niba wiyandikishije kumurongo;
• kubona inama zijyanye no guhuza Tricolor, gusobanura amakuru kubyerekeye ibiciro na serivisi.

Kubijyanye nubushobozi bwabakoresha, bafite amakuru yuzuye kandi agezweho kuri tereviziyo ya satelite ya Tricolor, kandi irashobora gufasha byihuse gukemura ibibazo cyangwa ingorane zose zahuye nazo mugihe ukorana nuwakira. Niba abiyandikishije badashobora gutegura ikibazo, uyikoresha azamufasha mubibazo byingenzi.

Ikibazo cyonyine mugihe inkunga idashobora gufasha kure ni ngombwa guhamagara shobuja murugo kugirango asuzume kugiti cye.

Ubundi buryo bwo guhuza

Usibye amahitamo yavuzwe haruguru, abakoresha barashobora kandi kohereza ibyifuzo byabo kubakoresha babinyujije kumpapuro kurubuga rwemewe, kwandika imeri, kuvugana nabahagarariye Tricolor ukoresheje imbuga nkoranyambaga, nibindi. Ihitamo rya mbere rikoreshwa cyane mugihe ukeneye gusubiza amafaranga yibeshye kuri konte kuri konte yawe cyangwa kohereza amafaranga menshi). Ariko kugirango abakozi bunganira bashobore kwikosora ubwabo, ugomba gutanga inyemezabwishyu yo kwishyura:

• niba wishyuye kumurongo, kura cheque muri konte yawe bwite yumuryango wishyuye, cyangwa ufate amashusho yinyemezabwishyu;
• niba ubwishyu bwakozwe binyuze mubiro, terminal, nibindi, fata ifoto ya cheque yatanzwe.

Inkunga ya Skype

Ubundi buryo bworoshye nukwiyambaza umujyanama ukoresheje Skype. Kugirango ubaze serivise yingoboka, ugomba gukoresha imibonano iboneka kurubuga (hano hari umurongo utaziguye), cyangwa ugashaka umukoresha Inkunga_Tricolor_TV wenyine. Uburyo bwo kuvugana:

1. Jya kuri porogaramu ya Skype kuri terefone yawe, tablet cyangwa PC hanyuma winjire kuri konte yawe.
2. Injira izina ukoresha (Inkunga_Tricolor_TV) mumurongo “Shakisha” – muri verisiyo ya mudasobwa iri munsi yizina ryawe na avatar kumurongo wibumoso. Kuri terefone, uyu murongo uherereye hejuru yurupapuro, hejuru y’ibiganiro.
3. Kurutonde rwabakoresha rugaragara, hitamo uwo ukeneye (mugihe winjije izina ryihariye, mubisanzwe konte imwe niyo igaragara). Niba ushaka kuzigama ejo hazaza, kanda buto “Ongera kubitumanaho”.
4. Andika ikibazo mu gasanduku “Kohereza ubutumwa”, kanda “Video yo guhamagara” cyangwa “Terefone” – nkuko ubyifuza.

Niba ufite umugambi wo guhamagara Skype ukoresheje mudasobwa, uzakenera mikoro n’abavuga. Iheruka irashobora gusimburwa na terefone.

Menyesha kurubuga rwisosiyete

Urashobora kujya ku gice cya “Gufasha” kurubuga rwemewe rwa sosiyete ya Tricolor – https://www.tricolor.tv/help/. Hano hari amakuru ku ngingo z’ingenzi:

• kwishyiriraho no kugena ibikoresho;
• ibibazo bya tekiniki;
• byose bijyanye no kwishyura
• kubyerekeye konti bwite;
• uburyo bwo kwiyandikisha;
• videwo ibisubizo kubibazo bitandukanye bizwi.

Niba guhitamo bitarimo ibyo ukeneye, hamagara ikiganiro kumurongo kurupapuro rumwe. Urashobora kubikora ukurikije umurongo – https://internet.tricolor.tv/support/contacts/#, ariko inzibacyuho itaziguye ntabwo ikora. Urashobora kubona umufasha wintoki nkintoki nkiyi:

1. Jya kurubuga rwemewe rwa Tricolor – https://www.tricolor.tv/
2. Kanda ahanditse “Inkunga”, iherereye ku isahani hejuru yurupapuro.
3. Kanda hasi no mu gice cya “Guhuza”, hitamo “Andika”. Noneho kanda “kuganira kumurongo”.
4. Uzuza ikibazo gifungura – andika izina, inomero y’irangamuntu hamwe n’ubujurire. Vuga ikibazo cyawe mu idirishya ridasanzwe, hanyuma ukande “Tangira Ikiganiro”.
5. Tegereza igisubizo cyumukoresha muzima, hanyuma utangire kuvuga kukibazo cyawe.

Konti ya mbuga nkoranyambaga ya Tricolor

Inkunga ya Tricolor irashobora kuvugana binyuze mumiyoboro myinshi – ukoresheje ubutumwa bwabaturage, hamwe nubutumwa bwihuse. Itangaza kandi amakuru yose yingenzi ya serivisi zabakiriya. Aho wandika:

• muri Viber, konte rusange ya Tricolor – https://chats.viber.com/tricolor_tv/
• VKontakte – https://vk.me/ibara_tv
• Facebook – http://m.me/tricolortv
• WhatsApp kuri numero: +7 911 101-01-23
• Odnoklassniki – https://ok.ru/tricolor.tv
• Muri Telegaramu – http://t.me/Ibara_Imfashanyo_bot

Reba kandi videwo yukuntu wavugana na Tricolor: https://youtu.be/2X6k-LLFMVc

Nigute ushobora guhamagara inzobere murugo?

Isosiyete itanga amahitamo menshi yo kubona ibisubizo bya kure kubibazo bivuka. Ariko rimwe na rimwe, inzobere yonyine yo gusura urugo irashobora gufasha. Iyi ni serivisi yishyuwe (niba ikibazo atari amakosa yabatanga serivisi). Hariho uburyo bwinshi bwo guhamagara Tricolor TV master home:

• vugana n’ibiro bishinzwe kugurisha cyangwa ikigo cya serivisi (aderesi urashobora kuyisanga kurubuga rwemewe rwabatanga);
• andika kuri e-imeri – horeca@tricolor.tv
• hamagara 8 (495) 943 95 00
• kora itike yingoboka ukoresheje umurongo – https://public.tricolor.tv/#Cases/create/sub2

Guhamagara, uzakenera gutanga nomero yamasezerano cyangwa indangamuntu, hamwe nimpamvu ituma ukeneye shobuja. Ububikoshingiro bumaze kugira adresse yawe, kandi bazasobanura gusa niba aribyo kandi bakubaze umunsi nigihe cyiza cyo kwegera inzobere.
Hariho uburyo bwinshi bwo kuvugana ninkunga ya Tricolor: hamagara umurongo wa telefone, hamagara ukoresheje Skype, ubutumwa bukunzwe bwihuse, imbuga nkoranyambaga, imeri, nibindi. Umukoresha wese arashobora guhitamo inzira nziza kuri bo. Ku bigo byemewe n’amategeko, uburyo butandukanye bwitumanaho butangwa.