Tricolor rutsigiro sevhisi: hotline uye dzimwe nzira dzekutaurirana

Pane nzira dzakawanda dzekuwana mazano kubva kuTricolor TV inotsigira opareta. Iyo inonyanya kufarirwa ndeyekufona nefoni yemahara, kune zvakare nzira dzakasiyana dzekutaurirana kuburikidza neInternet. Muchikamu chino, isu tichatarisa sarudzo dzese dzekuti tibatane nenyanzvi dzekambani, uye tizive kana kufona kune timu yekutsigira kunobatsira.

Chii chaunoda kuziva kuti ubate rutsigiro?

Vanyoreri vanofanirwa kugadzirira kadhi rinogamuchira kana kondirakiti inoshanda neTricolor TV pachine nguva kuitira kuti mushandisi ape kubvunzana kwakazara uye kugadzirisa nyaya.
Iwe unozofanirwa kuzivisa nyanzvi:

• zita remunhu akasaina chibvumirano chebasa remupi;
• nhamba yechibvumirano nekambani;
• Tuner ID;
• smart card number.

ID – iyo kodhi inopihwa kune yega yega mushandisi pakunyoresa, iyi ndiyo nhamba yekuzivikanwa yemutengi muhurongwa. Iyo yakasarudzika kodhi iri kuseri kwekadhi smart. Inoshandiswa kune:

• activation yekuona pasina mari yemwedzi wega wega;
• kuita chero mashandiro nemaakaundi emupi (kusanganisira pasina iyi kodhi hazvibviri kubhadhara Tricolor TV).

Kana chikonzero chekubata rutsigiro chiri kutadza kutepfenyura kana dambudziko rehardware, unofanira kutanga waziva uye unyore modhi yekugamuchira wega. Kana iwe ukabata nyanzvi nekuda kwekubhadhara kwakaitwa zvisiri izvo (semuenzaniso, kukanganisa mune ruzivo), iwe unofanirwa kuve uine risiti yekubhadhara iri nyore.

Nzira huru dzekubata Tricolor rutsigiro

Kana uchinge wagadzirira ruzivo rwaunoda kugadzirisa nyaya yako, unogona kuenda zvakananga kune nzira dzekutaurirana. Iwe unogona kuwana rubatsiro rwenyanzvi nefoni, Indaneti, uye iwe pachako kushanyira hofisi kana kudana tenzi kumba.

Hotline foni

Nzira iri nyore yekutaurirana neTricolor consultant ndeyekufonera iyo hotline yemahara. Kuti uite izvi, fonera nhamba 8 800 500 01 23 uye mirira mhinduro kubva kune yemahara call centre opareta. Iyo hotline yakavhurwa 24/7.

Vashandisi vari kunze kweRussian Federation vanogona kubata opareta pa +7 (495) 766 0166. Mafoni ekufamba-famba anobhadharwa – tarisa kune yako mobile opareta nezvemutengo wazvino.

Nguva yekumirira kazhinji isingasviki miniti, asi kana kambani ikatadza kukuru uye mitsara yekufona yakawandisa, zvinogona kunetsa kuti upfuure – mune iyi kesi, muchina wekupindura unoti vese vanoshanda vakabatikana. Pane mhinduro mbiri pano:

• kumirira kusvikira mutsara wasvika kwauri, uye hurongwa huchabatana nemushandi;
• edza imwe nzira yekubatanidza.

Zvakare, ese mapoka evagari anogona kudaidzwa pamhepo, kuita izvi, tevera chinongedzo (uye bvumidza maikorofoni kuti ibatidzwe) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Tsigiro yehunyanzvi

Kana iwe uchida rubatsiro rwehunyanzvi (zvinetso zvakananga nekushanda kwemidziyo), fonera 8 812 332 34 98. Nhamba yacho inobhadhariswa. Imwe nzira ndeyekuzadza yakakosha tekinoroji yekutsigira fomu pane iyo Tricolor webhusaiti. Yakananga link kwairi ndeye https://public.tricolor.tv/#Cases/create/sub2. Iwe unogona kuwana fomu iwe pachako pane webhusaiti yepamutemo yemupi muchikamu che “Rubatsiro”.

Mazita emasangano ari pamutemo

Masangano epamutemo anoda kupedzisa chibvumirano chekunyorera neTricolor TV anogona kuwana ruzivo rwese rwunodiwa pawebhusaiti yakanyatsogadzirirwa ivo – https://biznes.tricolor-centr.ru. Unogonawo:

• fonera +7 (863) 256 52 45
• nyora ne e-mail: tricolor.rnd@yandex.ru

Vanamazvikokota vanowanzopindura nekukurumidza, sezvo mutsetse wemasangano epamutemo usingawanzoremerwa.
Kune zvikumbiro kubva kune vanogadzira chiteshi cheTV uye vanogovera, kune yakakosha email kero – TV@tricolor.tv. Nezvekushambadzira, bata kambani pa info@agency2.su.

Chii chaungawana parunhare, uye rini padzisingakwanise kukubatsira?

Kana iwe uine chero mibvunzo nezve satellite terevhizheni, inzwa wakasununguka kubata tekinoroji rutsigiro – iyo yakagadzirwa. Iwe unogona kuwana zano kubva kune vanoshanda pane akasiyana misoro, angave mabasa eakaundi yako pachako, kukwidziridzwa kwazvino kwemitero, nzira dzekubhadhara, Tricolor hofisi masheti, nezvimwe.

Muchiitiko chekukundikana kana chero kusashanda mune anogamuchira, zvine ngozi kuedza kuzvigadzirisa iwe pachako. Zviri nani kubata rutsigiro uye kufonera wizard.

Mienzaniso yezviito zvaunogona kubata nevashandisi:

• kubatanidza kune dzimwe sarudzo uye mapakeji, kushandura tariff chirongwa;
• tsvaga nzira dzekugadzirisa mudziyo;
• gadzirisa matambudziko nemari yekukwereta kuaccount;
• kuwana password kune yako account account, kana ikarasikirwa;
• kutarisa chiyero uye kugamuchira rubatsiro mukubhadhara / activate Tricolor masevhisi ;
• mazano ekugadzirisa mutori;
• kutarisa mamiriro echigadzirwa (chakaitwa kana kwete);
• kuwana ID yekugamuchira kana iwe wakanyoreswa pane network;
• kuwana zano rekubatanidza Tricolor, kujekesa ruzivo nezve tariffs uye masevhisi.

Kana zviri zvekugona kwevashandisi, vane ruzivo rwakakwana uye rwemazuva ano nezveTricolor satellite terevhizheni, uye vanogona kukurumidza kubatsira kugadzirisa chero matambudziko kana matambudziko anowanikwa pakushanda nemugamuchiri. Kana munyoreri asingakwanisi kugadzira dambudziko, mushandisi anomubatsira nemibvunzo inotungamira.

Mhosva chete kana rutsigiro rusingagone kubatsira kure ndiko kudiwa kwekufonera tenzi kumba kuti aongororwe ega kusashanda.

Dzimwe nzira dzekubatana

Pamusoro pezvisarudzo zviri pamusoro, vashandisi vanogonawo kutumira chikumbiro chavo kumushandisi kuburikidza nefomu pawebhusaiti yepamutemo, nyora email, bata vamiriri veTricolor kuburikidza nesocial network, nezvimwe. Sarudzo yekutanga inonyanya kushandiswa kana iwe uchida kudzorera iyo mari yakapihwa zvisirizvo kuaccount kuaccount yako kana kuendesa mari yakawandisa). Asi kuti vashandi vekutsigira vakwanise kugadzirisa kukanganisa ivo pachavo, unofanirwa kupa risiti yekubhadhara:

• kana iwe wakabhadhara pamhepo, dhawunirodha cheki muakaundi yako yega yesangano rekubhadhara, kana tora skrini yerisiti;
• kana kubhadhara kwakaitwa kuburikidza nehofisi, terminal, nezvimwewo, tora mufananidzo wecheki yakabudiswa.

Skype rutsigiro

Imwe nzira iri nyore ndeyekubata mupi wezano zvakananga kuburikidza neSkype. Kuti ubate sevhisi yerutsigiro, unofanirwa kushandisa vanobatika varipo pasaiti (pane chinongedzo chakananga ipapo), kana kutsvaga mushandisi Support_Tricolor_TV uri wega. Ungabata sei

1. Enda kuSkype app pafoni yako, piritsi kana PC uye saina kuaccount yako.
2. Isa zita rako rekushandisa (Support_Tricolor_TV) mumutsara we “Tsvaga” – mushanduro yekombuta iri pasi pezita rako remadunhurirwa uye avatar mukoramu yekuruboshwe. Parunhare, mutsara uyu uri kumusoro kwepeji, pamusoro pema dialog.
3. Mune rondedzero yevashandisi inooneka, sarudza iyo yaunoda (kana iwe paunoisa chaiyo zita remadunhurirwa, kazhinji account imwe chete inoratidzwa). Kana iwe uchida kuichengetera ramangwana, tinya bhatani rekuti “Wedzera kune vatinoonana”.
4. Nyora mubvunzo mubhokisi re “Send a message”, tinya “Video call” kana “Phone call” – sezvaunoda.

Kana iwe uchifunga kuita Skype kufona kuburikidza nekombuta, iwe unozoda maikorofoni nevatauri. Iyo yekupedzisira inogona kutsiviwa nemahedhifoni.

Bata pane webhusaiti yekambani

Unogona kuenda kuchikamu che “Rubatsiro” pane webhusaiti yepamutemo yekambani yeTricolor – https://www.tricolor.tv/help/. Pane ruzivo rwemashoko makuru:

• kuiswa uye kugadzirisa midziyo;
• mibvunzo yehunyanzvi;
• zvese nezvekubhadhara
• nezveakaundi yako pachako;
• kunyoresa sei;
• vhidhiyo mhinduro kumibvunzo yakasiyana-siyana yakakurumbira.

Kana iyo sarudzo isina izvo zvaunoda, bata iyo online chat pane imwechete peji. Iwe unogona kuita izvi nekutevera chinongedzo – https://internet.tricolor.tv/support/contacts/#, asi shanduko yakananga haishande nguva dzose. Unogona kuwana virtual mubatsiri pamaoko seizvi:

1. Enda kune yepamutemo Tricolor webhusaiti – https://www.tricolor.tv/
2. Dzvanya pa “Support” tab, iri pandiro iri pamusoro peji.
3. Skira pasi uye muchikamu che “Contacts”, sarudza “Nyora”. Wobva wadzvanya “online chat”.
4. Zadza gwaro remibvunzo rinovhura – isa zita, nhamba yekugamuchira ID uye nyaya yekukwidzwa. Taura mubvunzo wako pahwindo rinokosha, uye wobva wadzvanya “Start Chat”.
5. Mirira mhinduro yeanorarama opareta, uye tanga kutaura nezve dambudziko rako.

Tricolor social media account

Tsigiro yeTricolor inogona kubatika kuburikidza nehuwandu hwemasocial network – uchishandisa mameseji enharaunda, uye vatumwa ipapo. Inoburitsawo zvese zvakakosha zvevatengi zvine chekuita nenhau. Ndonyora kupi

• muViber, Tricolor yeruzhinji account – https://chats.viber.com/tricolor_tv/
• VKontakte – https://vk.me/tricolor_tv
• Facebook – http://m.me/tricolortv
• WhatsApp nenhamba: +7 911 101-01-23
• Odnoklassniki – https://ok.ru/tricolor.tv
• MuTeregiramu – http://t.me/Tricolor_Help_bot

Onawo vhidhiyo nezve maitiro ekubata Tricolor: https://youtu.be/2X6k-LLFMVc

Nzira yekufonera nyanzvi kumba?

Iyo kambani inopa akawanda sarudzo dzekuwana mhinduro dziri kure kumibvunzo iri kubuda. Asi mune zvimwe zviitiko, nyanzvi chete yekushanya kumba inogona kubatsira. Iri ibasa rakabhadharwa (kana dambudziko risiri mhosva yemupi webasa). Pane nzira dzinoverengeka dzekudaidza Tricolor TV tenzi kumba:

• taura nehofisi yekutengesa kana nzvimbo yebasa zvakananga (kero dzinogona kuwanikwa pane webhusaiti yepamutemo yemupi);
• nyorera kune e-mail – horeca@tricolor.tv
• fonera 8 (495) 943 95 00
• gadzira tikiti rekutsigira kuburikidza neiyi link – https://public.tricolor.tv/#Cases/create/sub2

Kufona, iwe unozofanirwa kupa iyo chibvumirano nhamba kana ID, pamwe nechikonzero nei iwe uchida tenzi. Iyo dhatabhesi yatove nekero yako, uye ivo vanongojekesa kana iri chokwadi uye nekukubvunza iwe zuva uye nguva zviri nani kuenda kune nyanzvi.
Pane nzira dzakawanda dzekubata neTricolor rutsigiro: kufonera hotline, kubata kuburikidza neSkype, vatumwa vanozivikanwa nekukurumidza, masocial network, email, etc. Chero mushandisi anogona kuzvisarudzira yakanakira sarudzo. Kune masangano epamutemo, nzira dzakasiyana dzekutaurirana dzinopihwa.