Inkonzo yenkxaso ye-Tricolor: i-hotline kunye nezinye iindlela zokunxibelelana

Zininzi iindlela zokufumana iingcebiso kumqhubi wenkxaso we-Tricolor TV. Eyona idumileyo ngumnxeba ngefowuni yasimahla, kukho iindlela ezahlukeneyo zokunxibelelana nge-Intanethi. Kweli nqaku, siza kujonga zonke iinketho zokunxibelelana neengcali zenkampani, kwaye sifumanise xa luncedo umnxeba kwiqela lenkxaso.

Yintoni ekufuneka uyazi ukuze uqhagamshelane nenkxaso?

Ababhalisi kufuneka balungiselele ikhadi lommkeli okanye isivumelwano esisebenzayo kunye ne-Tricolor TV kwangaphambili ukuze umqhubi akwazi ukubonelela ngokubonisana okupheleleyo kunye nokusombulula umba.
Kuya kufuneka wazise ingcali:

• igama lomntu otyikitye isivumelwano seenkonzo zomboneleli;
• inani lekhontrakthi nenkampani;
• Isazisi seTuner;
• inombolo yekhadi elihlakaniphile.

I-ID – ikhowudi enikezelwa kumsebenzisi omtsha ngamnye ekubhaliseni, le yinombolo yokuchonga yomxhasi kwinkqubo. Ikhowudi eyodwa ifumaneka ngasemva kwi-smart card. Isetyenziselwa:

• ukusebenza kokubukela ngaphandle komrhumo wenyanga;
• ukwenza nayiphi na imisebenzi kunye neeakhawunti zomboneleli (kubandakanywa ngaphandle kwale khowudi akunakwenzeka ukuhlawula i-Tricolor TV).

Ukuba isizathu sokuqhagamshelana nenkxaso kukungaphumeleli kokusasazwa okanye ingxaki ye-hardware, kufuneka uqale ufumane kwaye ubhalele imodeli yomamkeli. Ukuba uqhagamshelana neengcali ngenxa yentlawulo eyenziwe ngokungachanekanga (umzekelo, impazamo kwiinkcukacha), kufuneka ube nerisithi yentlawulo ngesandla.

Iindlela eziphambili zokunxibelelana nenkxaso ye-Tricolor

Wakuba ululungisile ulwazi oludingayo ukusombulula umcimbi wakho, ungaya ngqo kwiinketho zonxibelelwano. Unokufumana uncedo lweengcali ngefowuni, i-Intanethi, kunye nokutyelela iofisi okanye ukubiza inkosi ekhaya.

Ifowuni yeHotline

Eyona ndlela ilula yokunxibelelana nomcebisi we-Tricolor kukufowunela umnxeba wasimahla. Ukwenza oku, cofa inombolo 8 800 500 01 23 kwaye ulinde impendulo evela kumsebenzisi weziko lefowuni simahla. I-hotline ivulwa 24/7.

Abasebenzisi abangaphandle kweRussian Federation banokuqhagamshelana nomsebenzisi kwi- +7 (495) 766 0166. Iifowuni zokuzulazula zihlawuliswa – jonga kumqhubi wakho weselula ngeendleko zangoku.

Ixesha lokulinda lihlala lingaphantsi komzuzu, kodwa ukuba inkampani inokusilela okukhulu kwaye imigca yeziko leefowuni igcwele kakhulu, kunokuba nzima ukudlula – kulo mzekelo, umatshini wokuphendula uthi bonke abaqhubi baxakekile. Kukho iziphumo ezimbini apha:

• linda de umgca ufikelele kuwe, kwaye inkqubo iya kudibanisa nomsebenzisi;
• zama indlela yoqhagamshelwano eyahlukileyo.

Kwakhona, zonke iindidi zabemi zingabizwa kwi-intanethi, ukwenza oku, landela ikhonkco (kwaye uvumele imakrofoni ukuba ivulwe) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Uxhaso lobuchwepheshe

Ukuba ufuna inkxaso yobugcisa (iingxaki ngokuthe ngqo kunye nokusebenza kwesixhobo), fowunela 8 812 332 34 98. Inombolo iyahlawuliswa. Enye indlela kukugcwalisa ifomu ekhethekileyo yenkxaso yobugcisa kwiwebhusayithi yeTricolor. Ikhonkco elithe ngqo kuyo ngu-https://public.tricolor.tv/#Cases/create/sub2. Unokufumana ifom ngokwakho kwiwebhusayithi esemthethweni yomboneleli kwicandelo elithi “Uncedo”.

Abafowunelwa bamaziko asemthethweni

Amaziko asemthethweni anqwenela ukugqiba isivumelwano sokubhalisa kunye ne-Tricolor TV anokufumana lonke ulwazi oluyimfuneko kwiwebhusayithi eyenzelwe ngokukhethekileyo – https://biznes.tricolor-centr.ru. Unako kwakhona:

• tsalela umnxeba +7 (863) 256 52 45
• bhala nge-imeyile: tricolor.rnd@yandex.ru

Iingcali zidla ngokuphendula ngokukhawuleza, njengoko umgca wamaqumrhu asemthethweni ungafane ugcwaliswe.
Ngezicelo ezivela kubavelisi nabasasazi besitishi sikamabonakude, kukho idilesi ye-imeyile ekhethekileyo – TV@tricolor.tv. Ukufumana intengiso, qhagamshelana nenkampani apha info@agency2.su.

Yintoni onokuyifumanisa efowunini, yaye zingenakukunceda nini?

Ukuba unayo nayiphi na imibuzo malunga nomabonakude wesathelayithi, zive ukhululekile ukuqhagamshelana nenkxaso yobugcisa – oku kwadalwa. Unokufumana iingcebiso kubaqhubi ngezihloko ezahlukeneyo, nokuba yimisebenzi yeakhawunti yakho, ukunyuswa kwangoku kweerhafu, iindlela zokuhlawula, iishedyuli zeofisi ye-Tricolor, njl.

Kwimeko yokungaphumeleli okanye nayiphi na into engasebenzi kakuhle kumamkeli, kuyingozi ukuzama ukuyilungisa ngokwakho. Kungcono ukuqhagamshelana nenkxaso kwaye ufowunele i-wizard.

Imizekelo yamanyathelo onokuqhagamshelana nabasebenzisi:

• ukudibanisa kwezinye iinketho kunye neepakethe, ukutshintsha isicwangciso sentlawulo;
• fumana iindlela zokusombulula ingxaki isixhobo;
• ukulungisa iingxaki nge-crediting funds kwi-akhawunti;
• ukufumana igama eliyimfihlo kwi-akhawunti yakho, xa ilahlekile;
• ukujonga ibhalansi kunye nokufumana uncedo ekuhlawuleni / ukuvula iinkonzo zeTricolor ;
• iingcebiso malunga nokuseta umamkeli;
• ukujonga imeko yesixhobo (iyasebenza okanye hayi);
• ukufumana isazisi somamkeli ukuba ubhalisiwe kuthungelwano;
• ukufumana iingcebiso malunga nokuxhuma i-Tricolor, ukucacisa ulwazi malunga neerhafu kunye neenkonzo.

Ngokuphathelele ubuchule babaqhubi, banolwazi olupheleleyo noluhlaziyiweyo malunga nomabonakude wesathelayithi we-Tricolor, kwaye banokunceda ngokukhawuleza ukulungisa naziphi na iingxaki okanye ubunzima obunzima xa usebenza nomntu owamkelayo. Ukuba umrhumi akakwazi ukuqulunqa ingxaki, umqhubi uya kumnceda ngemibuzo ekhokelayo.

Imeko kuphela xa inkxaso ingenakunceda ukude iyimfuneko yokubiza inkosi ekhaya ukuze kuhlolwe ukungasebenzi kakuhle.

Ezinye iindlela zoqhagamshelwano

Ukongeza kwezi zikhetho zingasentla, abasebenzisi banokuthumela isicelo sabo kumqhubi ngefomu kwiwebhusayithi esemthethweni, bhala i-imeyile, uqhagamshelane nabameli be-Tricolor ngeintanethi zentlalo, njl njl. Inketho yokuqala isetyenziswa rhoqo xa ufuna ukubuyisela imali efakwe kwi-akhawunti ngempazamo kwiakhawunti yakho okanye ukudluliselwa kwemali eninzi kakhulu). Kodwa ukuze abasebenzi benkxaso bakwazi ukulungisa impazamo ngokwabo, kufuneka unikeze irisithi yentlawulo:

• ukuba uhlawule kwi-intanethi, khuphela itshekhi kwi-akhawunti yakho yobuqu yombutho wentlawulo, okanye uthathe umfanekiso werisithi yerisithi;
• ukuba intlawulo yenziwe nge-ofisi, i-terminal, njl., thatha umfanekiso wetshekhi ekhutshiweyo.

Inkxaso yeSkype

Enye indlela efanelekileyo kukuqhagamshelana nomcebisi ngokuthe ngqo nge-Skype. Ukuqhagamshelana nenkonzo yenkxaso, kufuneka usebenzise abafowunelwa abakhoyo kwisayithi (kukho ikhonkco ngqo apho), okanye ufumane umsebenzisi Support_Tricolor_TV ngokwakho. Uqhagamshelana njani:

1. Yiya kusetyenziso lweSkype kwifowuni yakho, ithebhulethi okanye iPC kwaye ungene kwiakhawunti yakho.
2. Ngenisa igama lakho lomsebenzisi (Support_Tricolor_TV) kumgca othi “Khangela” – kwinguqulelo yekhompyuter ibekwe phantsi kwesiteketiso sakho kunye ne-avatar kwikholamu yasekhohlo. Kwifowuni, lo mgca ubekwe phezulu kwephepha, ngaphezu kweengxoxo.
3. Kuluhlu lwabasebenzisi oluvelayo, khetha lowo uyifunayo (xa ufaka isiteketiso esithile, ngokuqhelekileyo kuboniswa iakhawunti enye kuphela). Ukuba ufuna ukuyigcinela ixesha elizayo, cofa iqhosha elithi “Yongeza kubafowunelwa”.
4. Bhala umbuzo kwibhokisi ethi “Thumela umyalezo”, nqakraza “Ifowuni yevidiyo” okanye “Ifowuni yomnxeba” – njengoko unqwenela.

Ukuba ujonge ukwenza umnxeba weSkype ngekhompyuter, uya kufuna imakrofoni kunye nezithethi. Le yokugqibela inokutshintshwa ngee-headphones.

Qhagamshelana kwiwebhusayithi yenkampani

Ungaya kwicandelo elithi “Uncedo” kwiwebhusayithi esemthethweni yenkampani ye-Tricolor – https://www.tricolor.tv/help/. Kukho ulwazi kwiingongoma eziphambili:

• ukufakwa kunye nokucwangciswa kwezixhobo;
• imibuzo yobugcisa;
• konke malunga nentlawulo
• malunga neakhawunti yakho;
• indlela yokubhalisa;
• iimpendulo zevidiyo kwimibuzo eyahlukeneyo edumileyo.

Ukuba ukhetho aluqulathanga into oyifunayo, qhagamshelana nengxoxo ye-intanethi kwiphepha elifanayo. Unokwenza oku ngokulandela ikhonkco – https://internet.tricolor.tv/support/contacts/#, kodwa utshintsho oluthe ngqo alusoloko lusebenza. Ungafumana umncedisi wenyani ngesandla ngolu hlobo:

1. Yiya kwiwebhusayithi esemthethweni ye-Tricolor – https://www.tricolor.tv/
2. Cofa kwithebhu ethi “Inkxaso”, ibekwe kwipleyiti ephezulu kwiphepha.
3. Skrolela ezantsi kwaye kwicandelo elithi “Abafowunelwa”, khetha “Bhala”. Emva koko nqakraza “ingxoxo ye-intanethi”.
4. Gcwalisa iphepha lemibuzo elivulayo – faka igama, inombolo ye-ID yomamkeli kunye nomxholo wesibheno. Xela umbuzo wakho kwifestile ekhethekileyo, uze ucofe “Qala Incoko”.
5. Lindela impendulo yomsebenzisi ophilayo, kwaye uqale ukuthetha ngengxaki yakho.

Iiakhawunti zemidiya yoluntu ye-Tricolor

Inkxaso ye-Tricolor inokuqhagamshelwa ngenani leenethiwekhi zentlalo – usebenzisa imiyalezo yoluntu, kunye nezithunywa ezikhawulezayo. Ikwapapasha zonke iindaba ezibalulekileyo ezinxulumene nenkonzo yabathengi. Ndibhale phi:

• kwi-Viber, i-akhawunti kawonkewonke ye-Tricolor – https://chats.viber.com/tricolor_tv/
• VKontakte – https://vk.me/tricolor_tv
• Facebook – http://m.me/tricolortv
• WhatsApp ngenombolo: +7 911 101-01-23
• Odnoklassniki – https://ok.ru/tricolor.tv
• KwiTelegram – http://t.me/Tricolor_Help_bot

Bona kwakhona ividiyo malunga nendlela yokuqhagamshelana ne-Tricolor: https://youtu.be/2X6k-LLFMVc

Indlela yokubiza ingcali kwikhaya?

Inkampani ibonelela ngeendlela ezininzi zokufumana iimpendulo ezikude kwimibuzo evelayo. Kodwa kwezinye iimeko, ingcali kuphela enotyelelo lwasekhaya inokunceda. Le yinkonzo ehlawulwayo (ukuba ingxaki ayilotyala lomboneleli-nkonzo). Kukho iindlela ezininzi zokubiza i-Tricolor TV master ekhaya:

• qhagamshelana neofisi yokuthengisa okanye iziko lenkonzo ngokuthe ngqo (idilesi inokufumaneka kwiwebhusayithi esemthethweni yomboneleli);
• bhalela kwi-imeyile — horeca@tricolor.tv
• fowunela 8 (495) 943 95 00
• yenza itikiti lenkxaso ngekhonkco – https://public.tricolor.tv/#Cases/create/sub2

Ukufowuna, kuya kufuneka unikeze inombolo yekhontrakthi okanye i-ID, kunye nesizathu sokuba ufuna inkosi. I-database sele inedilesi yakho, kwaye baya kucacisa nje ukuba ichanekile kwaye bakubuze ukuba yeyiphi imini kunye nexesha elingcono ukuya kwingcali.
Kukho iindlela ezininzi zokuqhagamshelana nenkxaso ye-Tricolor: fowunela i-hotline, qhagamshelana nge-Skype, izithunywa ezikhawulezayo ezidumileyo, i-social networks, i-imeyile, njl. Nawuphi na umsebenzisi unokukhetha ukhetho olungcono kakhulu. Kumaziko asemthethweni, iindlela ezahlukeneyo zonxibelelwano zinikezelwe.