What to do if the Tricolor prefix does not turn on?

Problems in the operation of television equipment are an unpleasant, but frequent occurrence. The Tricolor prefix may not respond to user commands for various reasons. If after the diagnosis of serious damage is not found, you can fix the situation yourself, without contacting the master.

Main reasons

In many cases, the tuner stops working normally due to external damage or software defects.
The receiver may not turn on for the following reasons:

• no power;
• changing the TV connection to another connector;
• the provider is undergoing technical work – you need to call / write to support and clarify this fact (you will find contacts at the end of our article);
• a snag in the antenna receiver – a malfunction of some part, external influence, etc .;
• the signal conversion in the converter was interrupted;
• the cable or connector F is damaged;
• software error;
• technical malfunction of the receiver;
• remote control (RC) does not work.

In order to identify the problem, the user himself can perform simple steps related to diagnosing the device. You can evaluate the performance of individual links or the entire signal reception chain from the antenna to the receiver.

Deciphering designations in the diagnostic process

To properly repair the receiver with your own hands, the user must clearly follow the advice of specialists. This requires at least basic knowledge of electrical circuits and equipment power systems. If you want to parse the receiver, you need to learn more about the characters the system can output.

It is not recommended to engage in complex repairs, which include the disassembly of equipment, on your own. The exception is if you are well versed in technology and have dealt with it before.

Triangle with an exclamation point inside

This symbol is considered a security indicator. If a warning appears on any component of the receiver, the user is putting the equipment at great risk when removing or replacing such components. The receiving device may lose some functions/stop working altogether. Flashing yellow light:

Triangle with lightning inside

The triangle with lightning on the Tricolor receiver is a threat symbol. Lightning indicates danger during the opening or repair of individual elements. This risk is associated with causing harm to the health or life of the user; there is no impact on the performance of the device itself. In this case, it is necessary to carefully perform various actions related to the hardware of the device. Before starting repairs, be sure to turn off the receiver in advance. Flashing dark yellow or orange light:

Circle with the English letter “i”

The “i” symbol is an information indicator that warns that various operations on the receiver can lead to equipment failure, the appearance of any problems and malfunctions. In this case, it is recommended to check the cable for damage and connect the set-top box correctly. After checking the wire, you can begin to disassemble the receiving device in order to identify incorrectly working elements. Flashing red or deep orange light:

Troubleshooting power issues

First of all, check the most banal reasons – whether the plug from the receiver is firmly plugged into the outlet, and whether the outlet to which the equipment is connected is functioning. As well as:

• Is the power switch on the back of the receiver activated?
• whether the power cord and antenna are connected to the receiver.

Do not neglect simple checks – most people immediately call technical support or disassemble the receiver, but it turns out that the outlet does not work for them, or the cable is not plugged into the device.

A flashing screen warns of a power supply (capacitor) failure. Breakage can occur due to:

• a glitch in the area of ​​the diode bridge;
• capacity loss;
• very long operation of the device.

If you have an old receiver model and the unit is located outside, you can simply purchase a new component, put it in and enjoy watching TV. In newer models, the power system is located inside, which complicates repairs. When interfering, it is necessary to replace the swollen capacitor – after disassembling the receiver case, disconnect the unit from all boards, and connect a new one to the same place. To replace the capacitor you will need:

• soldering flux;
• new power supply;
• soldering iron;
• screwdriver.

A replaceable capacitor is purchased only after opening the receiver, since it is necessary to find out what capacity the element needs to be purchased. Watch the video tutorial on replacing the power supply using the GS8300 tuner as an example: https://youtu.be/7zfhP4bjucU Replacing the capacitor allows you to restore the current supply. If there is electricity, the indication is activated. The persistence of the problem with turning on the receiver after replacing the unit is associated with other failures.

Technical malfunctions of the receiver

If the Tricolor tuner does not turn on, and the light on it does not light up after the voltage is applied, this may indicate a technical malfunction of the device. If the receiver is under warranty, it is best to immediately take it to a service center for repair. We present the main technical problems.

Receiver screen flashes when turned on

These are signs that the device software or motherboard is faulty. Repairing or reprogramming the tuner in this case does not guarantee that it will perform well in the future. It is better to buy new receiving equipment. What can self-repair lead to:

• Equipment is easily damaged – one wrong move, and you will have to change the entire board instead of a separate element, which will be very expensive.
• Most people do not have the specialized knowledge and the right equipment, so it is difficult to determine the root cause of a breakdown.
• If your warranty period has not expired, the warranty will be void after self-tampering with the system.

Another reason could be a power supply failure. This problem often occurs in older models, where the device is built into the receiver – we have already talked about this problem above.

When you turn on the inscription Boot on the screen

The combination of the letters “BOOT” issued by the receiver may indicate two problems. They are the following:

• Software failure. Device update required. You can do it yourself by finding the software for your receiver model. If the receiver does not start working, it’s the motherboard.
• Motherboard not working properly/damaged. The motherboard is replaced at a service center. If you dare to do it yourself, then you first need to disassemble the receiver and remove the old element, and then buy and install a new one.

In both cases, with self-intervention, the user loses all warranty obligations of the equipment supplier.

All symbols light up and the receiver does not turn on

If all the symbols on the receiver display are lit, the problem may be caused by an electrical failure that caused a software malfunction. First of all, reboot the tuner – unplug it from the network and turn it on again. If this does not help, you should reflash the receiver.

If updating the receiver’s OS does not help, you need to replace the motherboard.

How to flash it is shown in the video below: https://youtu.be/qmGrTh7C6T8

The inscription “Short circuit! Check antenna cable!”

The message is translated from English as “short circuit”. This can happen in one or more sections of the chain. Diagnosis steps:

1. Disconnect the antenna cable from the receiver. If, after disconnecting the wire, the inscription disappears, the converter or the antenna itself may be damaged, or a short circuit has occurred in the cable.
2. Inspect the antenna wire for a short circuit after disconnecting it from the dish converter.
3. If the message does not disappear when you pull out the power cord, look for a malfunction in the tuner.

Message “ER31”

When watching Tricolor TV, an ER31 error may occur. It indicates a malfunction of the receiver’s motherboard. Repair includes the replacement of individual components or the entire motherboard. It is impossible to repair the receiver yourself. Contact the official dealer of the company.

It happens that the cost of repair is similar to the price of exchanging an old tuner for a new one. So think about what is best for you.

The device does not respond to the remote control

Sometimes the receiver does not respond to remote commands and therefore does not turn on. To confirm or deny this version, try turning on the receiver with a special button on the body of the device itself. If the receiver is turned on with this key, the receiver is working and it’s in the remote control. If it is confirmed that the problem is in the remote control, the next step is to check the suitability of the batteries. You can use your phone’s camera and monitor the response of the LEDs to check if the controller is working. What is needed for this:

• the faulty remote control itself;
• mobile phone with camera.

How to check:

1. Aim the LED on the remote control at the turned on camera.
2. Watch the LED indicators by looking into the camera while pressing the buttons on the remote control.

The presence of a stable flash indicates that the remote control is working properly. If the reflections are uneven and choppy, this may indicate a problem with the board. If there is no indication, the remote control is broken or the batteries are dead. Replace batteries. If the remote does not work after that, try cleaning it:

1. Disassemble the remote control and wipe its internal parts with a cloth moistened with soapy water or alcohol (do not touch the board).
2. Dry the parts of the controller and reassemble it.
3. Repeat the experiment with the phone’s camera. If the flash is unstable after manipulation, replace the remote control.

Tricolor does not turn on after software update

It happens that the tuner does not turn on after a software update. If the LEDs flash randomly, the update process is not complete. The reasons may be different, but usually this happens if the user did not install the software from the Tricolor official website. However, before starting a major overhaul, you must reset the receiver to factory settings and reinstall the firmware:

1. Open the main menu and select “Settings”.
2. Click “Factory Settings”. Confirm the operation, and if necessary, enter the code with four zeros.
3. Wait for the device to reboot, and then repeat its configuration – which was done after purchasing the device (this is easy to do, prompt messages are displayed on the screen).
4. Please update your software. The easiest way to get the software is to download it from a satellite. To do this, turn on channel No. 333 and follow the prompts on the screen.

You can also download the operating system from the Tricolor TV portal – https://www.tricolor.tv/ to a USB flash drive and install it on the receiver. This operation is best left to professionals.

Here is a video tutorial on how to reset the settings: https://youtu.be/CIU8WH2yKFM

“No signal” (“SCAN”) message

The most common situation. In 75% of cases, it is associated with the wrong choice of video source on the TV. To fix the problem, you must first inspect the back of the TV case and find out which connector the Tricolor plug is inserted into. All ports are signed and have their numbers.

Receivers GS 8305, GS 8306, GS8307, GS 8308 have two video outputs – HDMI and SD, working in turn. If you accidentally press the input button on the remote control, the receiver switches and starts outputting a signal to another output. As a result, the message “No signal” appears on the screen.

Antenna offset

1 cm of displacement is enough and the signal disappears – this can happen, for example, due to strong wind. It is not recommended to tune the antenna alone, since after an independent attempt, an appeal to the master often follows, even if the problem was a short-term interruption from Tricolor TV.

If something falls on the antenna from above and damage is visible, it must be replaced. Small changes in the geometry of the receiving surface of the dish make it impossible to use it further.

To restore the reception yourself:

1. Check the quality of the antenna mounting.
2. Try adjusting the cymbal by slowly changing its position – turn 10mm, then wait 6-10 seconds and check if the display is correct.
3. After the initial adjustment, adjust the signal to 70% or higher.
4. Tighten the clamps that secure the plate.

How to set up is shown in the following video: https://youtu.be/WJM_Z60djhA

Cable damage

It is necessary to check the integrity of the cable from the dish to the receiver. If a broken wire is found, it should be repaired with a tool and a type F connection (if there is only one fault). Troubleshooting steps:

1. Cut the wire where it is damaged.
2. Clean up the connections.
3. Attach connector F to the stripped ends.
4. Fix the connection, and wrap it with electrical tape.

If the same cable breaks again, no recovery is performed. You must use new wires.

F-connector problems

If the connector is loose, wrap it in aluminum foil and screw it firmly back into place. This will help you get your receiver working again for a while. Then the connector will need to be replaced.

Problems with the converter

The converter is one of the connecting circuits in the signal transmission chain. He is often outdoors and suffers from bad weather and the negative impact of the external environment. The user himself will not be able to detect such a breakdown. The component must be replaced if other types of signal defects are excluded. You can buy it at the Tricolor company office or from a dealer. How to replace the converter with your own hands:

1. Separate the component from the fixture.
2. Attach the new element without moving the antenna.
3. In the receiver’s menu, adjust the signal stability range according to the appropriate scale shown on the TV.
4. If there is a failure in the settings, swipe them again.

Video instruction on how to replace the satellite converter: https://youtu.be/sWNXS13yG7g If you contact a support specialist, you will have to pay for the service to identify the problem and install a new part if a replacement is required.

Interference on the way to the satellite

It can be a newly built apartment building, a tree that has grown, snow stuck to a plate, or even the neighbors’ laundry drying on the lines. In none of these cases, the signal will not reach the receiver. Snow is shaken off the antenna easily, with trees it’s more difficult – if you live in a private house, then file the branches, if not, you need to find a new place to install the antenna. The same applies to the “grown up” signal at home.

There may be failures due to weather conditions, for example, the signal does not pass through a thundercloud. In this case, it remains only to wait for the cloud to leave the hypothetical line connecting the satellite and the antenna.

Checking the health of the “heads” LNB

Whether the “head” is working is diagnosed after the disk is turned off (several converters). After disconnecting, connect each to the receiver separately. If, when connecting some kind of “head”, the receiver stops working, the point is in it.

Warranty service

The warranty period of the device is 1 year. For its various components – six months. During this period, you can request free repair or replacement of defective equipment.

If you do not know when the countdown of the warranty period begins, read the receipt and find out the date the device was sold there. She will be the starting point.

When the warranty expires prematurely:

• When you open the case yourself for inspection or repair.
• If the failure occurred due to the fault of the user – after filling the receiver with water, in the event of a fall and other mechanical damage.

Problems in popular console models

The troubleshooting method may vary depending on the tuner model. Here are the troubleshooting methods for the most common Tricolor receivers.

GS6301

One of the main reasons for not turning on the GS 6301 receiver is old software. To correct the situation:

1. Download the updated firmware to a flash drive.
2. Unplug your device completely.
3. Connect the drive and turn on the receiver.
4. When the update is completed, remove the flash drive from the slot.
5. Click “OK” when the setup window appears.
6. Wait for the channel list to update and confirm the action.

Video tutorial on updating the software using the example of the GS C5911 model: https://youtu.be/mAp10lbLBr0 If the model still does not turn on after updating the recipient, it is recommended to contact the wizard.

GS 8306

GS 8306 is Tricolor’s most produced device. Most often, owners are faced with the problem of switching on immediately after a scheduled software update. How to solve a problem:

1. Unplug your device and wait 5-10 minutes. When you turn it on again, packets are automatically exchanged with the satellite, which allows you to confirm the update status and activate the box in the system.
2. If the reboot does not help, reinstall the OS via a USB flash drive.

GS8300

The main reasons for the failure of the GS 8300 receiver are similar to other operator equipment. But there is one feature – it happens that the tuner automatically turns on and off, making a squeak. This may be due to a malfunction of the OS, power adapter, cable or connector F. Problems with other set-top boxes:

• GS e501. The most common malfunction is the “Boot” error that appears on the screen, and the receiver refuses to boot further. Causes and solutions are specific to this message (described above).
• GS B531M. The cause of the problem is most often the power supply or the incorrect installation of a new version of the operating system (especially if this process was carried out using a flash drive).
• GS B211. The video cable may be faulty – try connecting the receiver to another cable that is known to be working. If everything works, just replace the cable. If not, the problem is somewhere else. The video output of the receiver or TV may also fail – this is usually caused by a powerful electromagnetic pulse that accompanies a lightning discharge. If one of the video outputs fails, you can continue to use the receiver using the second one.
• GS B520. In this model, failure is usually associated with the power supply, or rather, with its failure to work without an adapter. The solution is to buy an adapter. If the reason lies in the electronic filling, you will have to purchase a new receiver – it will be easier than repairing the old one.

With the GS B533M, GS B521, DC 902HD, GS U510 and GS U510B receivers, you need to perform typical actions – check the operation of the outlet, the integrity of the cable, etc.

Main mistakes and their causes

Tricolor television users should be aware of the errors that may appear on their screen during the operation of the receiver. The most common:

• Error 0. It occurs when access to the viewing channel is lost or the receiver cannot decrypt the channel. This is usually due to a malfunction in the receiving software. Also, the problem may be related to voltage drops in the network, and other reasons.
• Errors 2 and 5. They indicate that the receiver cannot read the smart card installed in it. To check the correct installation of the card, press and hold the NoID button on the control panel. An identifier consisting of 12-14 digits should appear on the TV screen. If no information is displayed, the smart card may not be installed correctly – it may be upside down or not fully inserted into the slot. Less common are faulty or damaged card slots.
• Errors 9 and 10. Messages may mean that the subscription to the channel package has not been activated or that the activation key has not yet been received by the receiver. You should check if your subscription is paid. To do this, go to your personal account Tricolor TV. If the channels are paid and activated, you must leave the receiver turned on for up to 8 hours, and then click “Repeat activation command”.
• Noch. The notification indicates that the channels are not installed on the TV receiver. In this case, you will have to re-activate the search for the list of TV channels.

What to do and where to turn if nothing helped?

If, after eliminating all possible device malfunctions, the tuner does not work normally, contact the service center – if the warranty period has not yet ended, prepare a warranty card. After the end of the warranty period, you can also send the product to the Tricolor service, but you will need to pay for repairs out of your own pocket. Experts will disassemble the device and establish the cause. After that, they will offer a work plan, report the cost of spare parts and the repair itself. Ways to contact support:

• Call the 24-hour toll-free line. The number  8 800 500-01-23 is free of charge and is the same for all subscribers in Russia.
• Make an online call. The corresponding button can be found on the Tricolor official website in the “Help” section. You can also just follow this link – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a (the call will start immediately).
• Write to messengers. It is possible to contact via:
  • In Viber, Tricolor public account – http://www.viber.com/tricolor_tv
  • WhatsApp number: +7 911 101-01-23
  • Telegram – http://t.me/Tricolor_Help_bot
• Write to online chat. Through the “Help” section on the official website or via a direct link – https://www.tricolor.tv/help/?source=header§ion=panel-navigation&menu=help#
• Contact via social networks. Tricolor has official communities in:
  • Vkontakte – https://vk.me/tricolor_tv
  • Odnoklassniki — https://www.ok.ru/tricolor.tv
• Write to the email address. To do this, follow the link – https://public.tricolor.tv/#Cases/create/sub2

Notify staff of the failure and describe the actions you took. For example: “The receiver does not turn on, I checked that the plug is firmly inserted into the outlet, the outlet is working, the power cord and antennas are inserted into the receiver, the power switch on the rear panel is turned on. Everything is fine, but the tuner does not work.”

Popular questions from Tricolor subscribers

We will answer the most popular questions from the provider’s customers, directly or indirectly related to the problem of turning on the Tricolor receiver. What subscribers are interested in:

• What to do if the receiver does not turn on after turning off the light? If the Tricolor receiver stopped turning on after the power was turned off in the house, the reason may be the failure of the internal components due to overvoltage. You should check the performance of the power supply.
• How to understand that the receiver has burned out? The device does not respond to turning on the buttons and the indication does not turn on.
• How to solve the problem when scanning the frequency? To remedy the situation, turn on the TV and receiver, press the “Status” button on the remote control, find the “Software Version” item in the menu that opens, and compare the data with those indicated on the provider’s official website.
• Why does the receiver freeze often? Overheating is the most common cause of device freezing. This usually happens during a software update because the receiver is in advanced mode. Also remember that it is not recommended to place foreign objects on the device, even newspapers or magazines. Dust is also often the cause of overheating, so if the receiver freezes, try cleaning it.
• Why does the receiver turn on and off by itself? The cause may be outdated software, a failed power adapter, or a contact problem.

If the receiving equipment from Tricolor TV does not turn on, start with simple steps, and only then contact a specialist or proceed with self-repair. Receivers are considered to be reliable devices that rarely fail, so most of the problems are related to the software.