Ways to disable Wink on TV and through the site

Unsubscribing from the Wink service is easy and does not take much time on any device: be it a TV, PC or smartphone. In this article, we will analyze in detail how to disable a subscription directly on the Wink website itself, on LG/Samsung Smart TV, iOS/Apple TV, and Android/Android TV.

What is a Wink Subscription?

Wink is a service from Rostelecom, which is currently the largest digital service provider in Russia. This service is available on various devices, you can choose to view the one that is convenient for you personally. Namely, viewing is available on:

• TV platforms Smart TV Samsung, Apple TV and Android TV;
• smartphones with iOS or Android operating system;
• tablets with iOS or Android system;
• PC with Internet access (OS does not matter).

A Wink subscription is a unique subscription that gives its owner the opportunity to watch movies, TV shows and series for a fee.

You can decide for yourself which subscription to choose: for fans (more than 100 channels + 1000 films and series), for cinephiles (without TV channels, but with 1500 films and series) or for connoisseurs (almost 150 TV channels + 5000 films and series).

Ways to disable the Wink service

The steps you take to disable a subscription depend on the device on which the user is viewing Wink Subscription content.

On the Wink website

This method can be used in any case: regardless of whether you are watching content on TV, computer or phone / tablet. Having previously entered the site https://wink.rt.ru/ under your credentials, do the following:

1. Go to the “Subscriptions” tab located on the top menu bar. You will see all currently active subscriptions connected to the account you are logged into.
2. Select the subscription you want to disable (if you want to disable all, you need to do this sequentially – one at a time, you cannot cancel all subscriptions at once). To do this, click on the subscription expiration date – “Active until …”.
3. Another page will open – here it is described in detail what is included in the selected subscription, its name, expiration date, etc. are indicated. You need the “Unsubscribe” button, click it.

A confirmation of a successful operation will be the received notification about the deactivation of the service. But this does not mean that the paid package will simply disappear. You will be able to watch subscription content until the end of the paid period. It will then expire and will not automatically renew.

If, when you go to the active subscription card, there is no “Disable” button, the automatic renewal of the service is already turned off and you do not need to take any additional actions.

On Smart TV for LG/Samsung

Disabling a subscription from the Wink service on Smart TV LG and Smart TV Samsung is no different globally. Except for minor details in the individual interfaces of these brands. To disable a subscription on any Smart TV, do the following:

1. Go to the menu of your TV and go to the “My” section.
2. The “Manage subscriptions” item will appear, in which it is possible to both connect and disconnect packages and other services – select it.
3. Find the active subscription you want to cancel in the list. After finding it, click on the “Subscription Composition” button. On the page that opens, in the large right block, click on “Disable”.
4. A notification will appear where you need to click “Confirm”. If you accidentally chose the wrong subscription to disable, it’s not too late to fix it – click on the “Back” option.

After the above steps, your subscription will be canceled.

On Android/Android TV

On a smartphone with Android OS and Android TV, you can disable Wink through the Google Play Market program, and in this case, the disconnection process for both devices will be the same. Disabling Wink through the Play Market application:

1. Go to the settings on your TV receiver and go to the Play Market.
2. Go to the “My Applications” section, located in the block on the left, and select the “Wink” online platform from the list. On the page where you will be redirected, click the “Cancel Subscription” button.
3. Confirm the cancellation of the subscription by clicking on the appropriate button.

If for some reason the Play Market application is not available on Android TV, follow the same steps through the store website. On it, you need to log in using the data of the account from which the subscription was made.

On iOS/Apple TV

Disabling a Wink subscription on an iOS phone and on an Apple TV is also not particularly different. And it’s not difficult either. The process to disable the platform on Apple TV:

1. Go to your TV menu and then to Apple TV settings.
2. Select the line “Users and accounts” or simply “Accounts” (may vary depending on the version of the OS).
3. At the very bottom there will be a “Subscriptions” section, in which you need to click on the “Manage Subscriptions” line. Select the Wink application from the list that appears and click the Cancel Subscription button.

After these steps, it remains to click “OK” in the pop-up notification and the subscription will be disabled.

Additionally

Additional points related to disabling the Wink service.

How to delete Wink account?

To delete your account on the movie platform, write to Wink technical support representatives at wink@rt.ru. The request to delete an account is made in a free form. Mandatory conditions:

• write from the mail that is attached to the account on the platform;
• indicate the reason for the deletion.

How to return the interface to the default / exit the Wink service?

It happens that you don’t want to refuse the Wink service and turn it off completely, but at the same time using its interface on TV is not very comfortable. This is especially true for the elderly and simply for those who do not like, and hard to accept, change. Is it possible to return the old interface? Yes, you can. It doesn’t take much effort to bring back the old interface while continuing to use the movie platform. You only need to follow a couple of steps:

1. Go to the menu of your TV and select the item called “My”, which is located on the top plate.
2. Click on “My Settings” located in the lower right corner.
3. Several icons will appear in front of you. You need to select the rightmost – “Software Update”.
4. From the three options that appear on the page, click on the “Return the old interface” button. Click “OK” in the pop-up tab.
5. The success of the operation will be confirmed by a corresponding notification. Next, the TV device will automatically reboot. You don’t need to press anything.

Wait a little while the system finishes resetting to the old settings (usually takes no more than 10 minutes), and you can use the TV with the usual design.

Refunds for purchases through the Play Market and the App Store

If less than two days (48 hours) have passed since the purchase of the application/subscription through Google Play, you have the right to request a refund. Usually, the platform specialists make a decision on the issue and return the money within 15 minutes, but with a heavy workload, it can take up to 4 business days. Refund process via Google Play (GP):

1. Open GP in a browser and log in to your account.
2. Click on the “gear” located in the upper right corner, and select the line “My account” from the drop-down list.
3. All your recent purchases will appear in front of you. Find the Wink application among them, click on the three dots on the right, and then click “Report a Problem”.
4. Click on the line with an arrow and select the option “Refund”, and then mark the reason for the return. Describe everything in as much detail as possible. After Google has reviewed your application, the money will be returned to the account from which the payment was made.

Through the App Store, everything is much more complicated:

1. Launch iTunes, log into your account and go to the menu.
2. Click on the line “Account” in the right column. You will be taken to an account information page where you can review your purchase history and complete the return process.
3. Scroll all the way to the bottom of the page and in the Purchase History section, select See All.
4. Find Wink in the list of recent purchases and click on the arrow to the left of the program name. After that, click “Report a problem” (the button is at the bottom).
5. You will either immediately see a window in which you need to describe the problem, or a separate page in the browser with an input field (depending on the version of iTunes you are using). Describe the reason for the return and submit the form.

Apple refunds purchases/subscriptions less often than Google Play. More often they approve the application if the purchase was made by mistake (the icons of this application and the one you were about to download are similar) or if the application does not work on your device. If you follow the given instructions, you can easily and quickly cancel your Wink subscription on Smart, Apple or Android TV. There are times when the user is satisfied with the film platform itself, but it is inconvenient for him to use its interface, and he thinks about switching to another service. It is not necessary to do this, in the settings you can return the old TV design in a couple of clicks.