What to do if Wink does not work on a TV or computer?

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Wink is a cinema platform from the provider Rostelecom, which is available on the territory of the Russian Federation. She appeared not so long ago, and some errors often occur in her work. The most common of them are the complete unavailability of certain options, slow work, interruptions in content loading. Best solutions to fix the problem:

Contents
  1. What are the problems?
  2. Playback error
  3. Application initialization error
  4. IP address blocking
  5. Error filling out the form
  6. Channels not showing
  7. Error code 6000000
  8. Подписка Wink+viju (1 месяц)
  9. Can’t sync time
  10. Error 13
  11. Error code 20001
  12. Error 10001
  13. Other problems
  14. What to do if Wink does not work on the TV?
  15. Rebooting the TV
  16. Reinstalling the application
  17. Change access point
  18. Changing the DNS server address
  19. Reset Smart Hub
  20. Reset TV
  21. How to achieve empowerment in Wink?
  22. What to do if Wink does not work on a computer?

What are the problems?

Usually the reason for the slowdown and non-functioning of the program is that technical work is being carried out in it to improve the technology. But there are others.
wink

Playback error

Sometimes it happens that the application was downloaded and installed without problems, but for some reason the videos in it do not play or slow down – an error occurs. The program in this case automatically searches for problematic algorithms and reports them in the form of numeric or alphabetic codes. The diagnostic result is displayed on the screen – the sign and number of the existing error. With their help, you can easily determine the cause of the failure of the program and eliminate it yourself. On mobile devices, an error called “The device does not support encrypted content playback” may occur.
ErrorIf a window with this error appears while viewing any content, it means that the device has been rooted. In order for the application to properly display movies, the device must be rooted (copy protection that prevents access to content). If you don’t know if your smartphone/tablet is rooted, install the Simply Unroot program. It helps to identify it and remove it if necessary.
Program

Application initialization error

When the system cannot recognize the initialization of the software, update or reinstall it. If updating and reinstalling did not help, to solve the problem, enter DNS in the settings of the TB receiver:

  1. Go to the “Network” section.
  2. Select Network Status.
  3. Go to IP Settings.
  4. Click DNS Settings.
  5. Click on Enter manually.
  6. In the field that appears, enter “8.8.8.8”.
  7. Click Finish.
  8. Click “OK” to confirm the operation.

SettingAfter completing the described manipulations, unplug the TV cord from the outlet for 30 seconds. Then plug it back in, turn on the TV remote control and check the application.

IP address blocking

Another possible cause of interruptions in the work of Wink is the blocking of the IP address by the provider. Try changing your wireless access point and connecting a TV receiver to it. This should fix the issue. If these steps did not help, the problem lies in the Internet provider itself or in the DNS server. To solve the problem, contact the provider at the phone number specified in the concluded service agreement. If there are no problems on its side, change the address of the DNS server (instructions are below).

Error filling out the form

If there’s an error filling out a form, don’t look for inaccuracies in a sea of ​​data. Your best bet is to reboot your TB device and start connecting Wink from the beginning.

Channels not showing

When using the Wink platform, you may encounter several problems due to which access to TB channels is completely or partially closed. The most common causes and their solutions:

  • Only the first few channels are available. In this case, restart your devices – TV and set-top box. If it doesn’t help, call technical support. You can contact her at +78001000800. Describe your problem to a specialist, and he will check if you have the necessary packages connected.
  • A black screen appears instead of some channels. First of all, restart your devices as well. If you are tech savvy and want to fix the problem yourself, check your modem settings. If this does not help, or if there are no relevant skills, call the support service.
  • The additional package of TV channels does not work. Most likely, you just haven’t had time to connect it yet. User packages are updated every 30 minutes. If more time has passed, and the cherished channels have not appeared on the horizon, feel free to call support.
  • There is a request to extend the subscription. Most likely, this channel is not included in your subscription. Try to wait about half an hour, check your tariff plan (does it have this channel). If yes, at the end of the named time, turn on the channel again, and if it still does not show, call support.
  • Some channels constantly require a PIN code. To eliminate the inconvenience, assign yourself the access level “Adult” in the settings. This is done through the “Parental Control” on the main screen. Most likely, now there is a restriction for children. In this case, the PIN code is requested not only for channels of an erotic nature, but also for those where content is broadcast for an audience of 16+ (TV channels Yu and Friday, for example).

Also check that the date and time settings on the TV receiver are correct. You may need to change the time zone.
Watch belt

Error code 6000000

An error with encoding 6000000 means that there is no Internet connection. Check if the cable or network connection is correct. Reboot the router (turn it off and on again).

Can’t sync time

Some TV channels in the application are displayed only in Moscow time, and nothing can be done about it. This is due to the requests of the copyright holders, because of which the programs cannot be broadcast in local time. The Wink app has nothing to do with it. At the moment, the list of such TV channels is as follows:

  • 1 channel;
  • THT;
  • TB match;
  • TB-3;
  • Friday;
  • Super;
  • THT4;
  • Russia 24;
  • News;
  • Channel 5;
  • PEH-TB;
  • CTC Love;
  • Che;
  • WORLD;
  • Saved;
  • Star;
  • MUZ TB;
  • CTC;
  • Home.

On set-top boxes with “interactive TV” service, these channels are broadcast in local time.

Error 13

In most cases, error code 13 is associated with a lack of funds in the user’s personal account. This happens for two reasons:

  • due to the negligence of a subscriber who forgot to pay on time;
  • due to a billing failure due to the fault of the provider (wait about an hour, and if nothing works out, contact technical support).

Error code 20001

This error occurs for those who use the Wink prefix. It is systemic in nature and can be associated with any failures in its operation. It is impossible to determine the exact cause without the help of specialists. The most common are the following:

  • the set-top box is outdated / broken and needs repair (the provider must replace it with a new one for free);
  • there is no Internet connection;
  • a problem on the part of the provider (wait for the experts to solve the problem);
  • there was a small failure in the equipment system, which can be fixed by rebooting;
  • incorrectly set settings on the TV device;
  • the cables are faulty or do not fit snugly into the connectors of the TV, set-top box or router.

It’s time to update the Vink Rostelecom prefix:

Error 10001

In most cases, error 10001 means that the user has reset the Wi-Fi router configuration settings to factory settings. Log in to your personal account on the official website of Rostelecom (https://lk-rostelecom.ru/) and check all the settings.

Other problems

The problems included in this section can be solved by restarting the device, reconnecting to a different Internet source, or updating the Wink application to the latest version. The following problems are solved in the following ways:

  • Wink slows down or crashes;
  • poor image quality;
  • the sound disappears (if nothing helped, it’s a TV malfunction);
  • The search inside the application does not work.

What to do if Wink does not work on the TV?

If Wink does not work on Smart TV, first of all make sure that the option has been properly connected. The correct connection algorithm looks like this:

  1. The user has passed the registration stage.
  2. The client paid for the package or entered a previously received promotional code to use the service.

If the program still does not start and the TV shows a black screen, follow these steps:

  • restart your TV;
  • reinstall the application itself;
  • reinstall the service;
  • change the Internet access point;
  • change the DNS server address;
  • reset Smart Hub settings to “default”;
  • reset your TV.

Read more about all these ways to restore the functioning of the Wink application, read below. They are not difficult and do not require additional technical skills.

Rebooting the TV

This is a classic troubleshooting method, which is among the first to be resorted to. In 70% of cases, this manipulation is enough to bring everything back to normal. If the platform suddenly stops working, restart the TV and unplug the device from the outlet for 3-5 minutes. Then plug it back in and try running Wink. Everything should work. If the problem remains unresolved, proceed to the next steps.

Reinstalling the application

If restarting the TV doesn’t help, try reinstalling the Wink app on it.

The program is only supported by TVs released before 2015.

To find out the exact model and year of manufacture of your device, use one of the following methods:

  • look at the factory label, which should be pasted on the back of the TV receiver;
  • open the instructions for the TV and find the necessary information there;
  • go to the official website of the manufacturer of your TV and see the exact model there – in your account.

After making sure that the TV receiver basically supports this program, reinstall it following the instructions:

  1. Hover over APPS on the Smart Bar and press the button in the center of the remote control to open the service.Open application
  2. Select the Wink application from the list of programs that opens. To do this, hover over it and hold down the central button of the remote control until an additional menu appears.
  3. In the menu that opens, click on the “Reinstall” item. Then the application will be reinstalled without your participation.

If everything is done correctly, the application is successfully reinstalled. The installation time depends on the speed of the Internet connected to the TV receiver.

Change access point

To restore the app to work, change the access point. The best way to solve this problem is to create a hotspot on the device and connect to it. If after performing these operations, the function works fine, then the problem lies with the Internet service provider.

Changing the DNS server address

If there are no problems with the provider, check the DNS server. This is done as follows:

  1. Open the main settings menu of the TV receiver.
  2. Go to the “General” section.
  3. Go to “Network” and “Network Status”. Check here if TB is connected to the Internet.Net
  4. Select the “IP Settings” section.Setting
  5. Go to the “DNS Settings” item and activate the “Enter manually” function in it.Enter manually
  6. Enter “8.8.8.8” in the DNS Service field. If the combination does not work, try entering this one – “208.67.222.222”.Service
  7. Click “Done” and return to the main menu.
  8. Click Save Changes.

After the manipulations have been done, make sure that the Internet is available on the TV, restart the TV and try turning on the Wink application again.

Reset Smart Hub

By resetting Smart Hub, you will reset all previously installed program settings and remove applications installed on the TV. Algorithm of actions when resetting Smart Hub settings:

  1. Go to the main menu of the TV receiver and go to the “Support” section.
  2. Select the item “Self-diagnosis”, and in it – “Reset Smart Hub”.Self-diagnosis
  3. Specify the PIN code requested by the system (if it has not been changed by the user, the combination “0000” is most likely suitable).
  4. Wait a few minutes while the system processes the information and resets the settings.
  5. Go back to the “Main Menu”.
  6. Check the box to indicate you agree to the terms and conditions.
  7. Sign in to your account.
  8. Select Wink in the list of applications, install it.
  9. Launch the installed application.

Before taking such drastic measures, make sure that the TV is certified in the Russian Federation. If you reset the TV without a certificate, you can completely block the device.

Pay attention to the factory label. The certified device’s serial number ends with “XRU” and is labeled “EAC”.

Reset TV

The most radical step, which is taken as a last resort – if all other methods have failed, and only if you are absolutely sure that your TB device must support the Wink application.

In this way, you will not only solve the problem associated with application problems, but also restore the factory settings of the TV.

How to reset settings:

  1. Through the main menu, go to the “General” settings.
  2. Click “Reset to factory settings”.Reset
  3. Agree that all settings will be reset by clicking “Yes”.agree
  4. Wait for the reset to finish and try to install the app again.

How to achieve empowerment in Wink?

Sometimes, in order for the Wink application to work correctly and be able to use it to the fullest, empowerment is required. The interface may vary depending on the device on which the service is installed, but the algorithm of actions is the same everywhere. For maximum access, the sequence of actions is as follows:

  1. Go to the main menu of the device and go to the “Parental Control” section.Parental control
  2. Go to the Profile Selection section. Hover over the Basic level and click Edit.Edit
  3. Go to “Content Display” and select the “Show” option here.Hide
  4. Go to “Age Restrictions” and select “18+” here. Uncheck the box to request a PIN code.uncheck
  5. Click “OK” on the remote control and all changes will be saved. The current access level will change to “Current”.

After saving the changes, go to “My Settings”. Return to the “Access Level” section and check if it is set to “18+”. Other popular solutions for watching Tetatra movies online:

What to do if Wink does not work on a computer?

Wink on PC works as a website. To use the Wink application on your computer, just enter the Wink.rt.ru address in the browser line. With the exception of technical work on the service, there are only two reasons for errors in the functioning of the application:

  • Faulty internet connection. The solution is to restart the router.
  • Problems in the work of the PC itself. The solution is to restart the computer, check it for viruses.

The Wink service created by Rostelecom is a multimedia video portal. If this is your first time connecting the app to your TV, please follow the instructions and be careful to enter the correct information. Then Wink will allow you to watch videos with high-quality images and sound without any problems.

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