Isevisi yokusekela ye-Tricolor: i-hotline nezinye izindlela zokuxhumana

Kunezindlela eziningi zokuthola izeluleko ku-opharetha wosekelo lwe-Tricolor TV. Okudume kakhulu ukushaya ngocingo lwamahhala, kunezindlela ezahlukahlukene zokuxhumana nge-Intanethi. Kulesi sihloko, sizobheka zonke izinketho zokuxhumana nochwepheshe benkampani, futhi sithole ukuthi ucingo oluya eqenjini lokusekela luwusizo nini.

Yini okudingeka uyazi ukuze uxhumane nosekelo?

Ababhalisile kufanele balungise
ikhadi lomamukeli noma inkontileka evumelekile ne-Tricolor TV kusenesikhathi ukuze u-opharetha akwazi ukunikeza ukubonisana okugcwele futhi axazulule inkinga.
Uzodinga ukwazisa uchwepheshe:

• igama lomuntu osayine inkontileka yezinkonzo zomhlinzeki;
• inombolo yenkontileka nenkampani;
• I-ID yeshuna;
• inombolo yekhadi elihlakaniphile.

I-ID – ikhodi enikezwa umsebenzisi omusha ngamunye lapho ebhalisiwe, lena inombolo yokuhlonza yeklayenti ohlelweni. Ikhodi eyingqayizivele itholakala ngemuva kwe-smart card. Isetshenziselwa:

• ukwenza kusebenze ukubuka ngaphandle kwemali yanyanga zonke;
• ukwenza noma yimiphi imisebenzi ngama-akhawunti omhlinzeki (okuhlanganisa ngaphandle kwale khodi akunakwenzeka ukukhokhela i-Tricolor TV).

Uma isizathu sokuxhumana nosekelo siwukuhluleka kokusakaza noma inkinga yehadiwe, kufanele uqale uthole futhi uzibhalele imodeli yomamukeli. Uma uthintana nochwepheshe ngenxa yenkokhelo eyenziwe ngokungalungile (isibonelo, iphutha emininingwaneni), udinga ukuba nerisidi yokukhokha eduze.

Izindlela eziyinhloko zokuxhumana nosekelo lwe-Tricolor

Uma usulungise ulwazi oludingayo ukuze uxazulule inkinga yakho, ungaya ngqo ezinkethweni zokuxhumana. Ungathola usizo lochwepheshe ngocingo, i-intanethi, kanye nokuzivakashela mathupha ehhovisi noma ukushayela inkosi ekhaya.

Ifoni yocingo

Indlela elula yokuxhumana nomeluleki we-Tricolor ukushayela i-hotline yamahhala. Ukwenza lokhu, shayela inombolo ethi 8 800 500 01 23 bese ulinda impendulo evela ku-opharetha wesikhungo sezingcingo samahhala. Inombolo yocingo ivuliwe 24/7.

Abasebenzisi abangaphandle kwe-Russian Federation bangathintana no-opharetha ku- +7 (495) 766 0166. Izingcingo ekuzuleni ziyakhokhiswa – hlola no-opharetha weselula yakho ngezindleko zamanje.

Isikhathi sokulinda ngokuvamile singaphansi komzuzu, kodwa uma inkampani inokwehluleka okukhulu futhi izintambo zesikhungo sezingcingo zigcwele ngokweqile, kungaba nzima ukudlula – kulokhu, umshini ophendulayo uthi bonke opharetha bamatasa. Kunemiphumela emibili lapha:

• linda kuze kufike ulayini kuwe, futhi uhlelo luzoxhuma no-opharetha;
• zama indlela yokuxhumana ehlukile.

Futhi, zonke izigaba zezakhamizi zingabizwa ku-inthanethi, ukwenza lokhu, landela isixhumanisi (futhi uvumele imakrofoni ukuthi ivulwe) – https://zingaya.com/widget/ab461d8ee590be9889c577c4370ad37a?/www.tricolor.tv/help/

Ukusekela kwezobuchwepheshe

Uma udinga ukwesekwa kobuchwepheshe (izinkinga ngokuqondile ngokusebenza kwesisetshenziswa), shayela ku-8 812 332 34 98. Inombolo iyakhokhiswa. Enye indlela ukugcwalisa ifomu elikhethekile lokusekelwa kwezobuchwepheshe kuwebhusayithi ye-Tricolor. Isixhumanisi esiqondile kuyo sithi https://public.tricolor.tv/#Cases/create/sub2. Ungathola ifomu ngokwakho kuwebhusayithi esemthethweni yomhlinzeki esigabeni esithi “Usizo”.

Oxhumana nabo bezinhlangano ezisemthethweni

Izinkampani ezisemthethweni ezifisa ukuphetha isivumelwano sokubhalisa ne-Tricolor TV zingathola lonke ulwazi oludingekayo kuwebhusayithi eyakhelwe zona ngokukhethekile – https://biznes.tricolor-centr.ru. Ungakwazi futhi:

• shayela +7 (863) 256 52 45
• bhala nge-imeyili: tricolor.rnd@yandex.ru

Ochwepheshe bavamise ukuphendula ngokushesha, njengoba ulayini wezinhlangano ezisemthethweni awuvamile ukugcwala kakhulu.
Ngezicelo ezivela kubadidiyeli nabasabalalisi beziteshi zikamabonakude, kunekheli le-imeyili elikhethekile – TV@tricolor.tv. Ngokukhangisa, thintana nenkampani ku-info@agency2.su.

Yini ongayithola ngocingo, futhi kunini lapho bengenakukusiza khona?

Uma unanoma yimiphi imibuzo mayelana nomabonakude wesathelayithi, zizwe ukhululekile ukuthintana nabosekelo lobuchwepheshe – kwadalelwa lokhu. Ungathola izeluleko ku-opharetha ngezihloko ezahlukahlukene, kungaba imisebenzi ye-akhawunti yakho yomuntu siqu, ukukhushulwa kwamanje kwentela, izindlela zokukhokha, amashejuli ehhovisi le-Tricolor, njll.

Uma kwenzeka ukwehluleka noma noma yikuphi ukungasebenzi kahle kumamukeli, kuyingozi ukuzama ukuzilungisa ngokwakho. Kungcono ukuthintana nosekelo bese ushayela iwizadi.

Izibonelo zezenzo ongathintana ngazo nama-opharetha:

• ukuxhuma kwezinye izinketho kanye namaphakheji, ukushintsha uhlelo lwe-tariff;
• thola izindlela zokuxazulula inkinga idivayisi;
• lungisa izinkinga ngokufaka imali ku-akhawunti;
• ukuthola iphasiwedi ku-akhawunti yomuntu siqu, uma ilahleka;
• ukuhlola ibhalansi nokuthola usizo ekukhokheleni / ekuvuleni izinsiza ze-Tricolor ;
• iseluleko sokusetha umamukeli;
• ukuhlola isimo socingo (ingabe lucushiwe noma cha);
• ukuthola i-ID yomamukeli uma ubhalisiwe kunethiwekhi;
• ukuthola izeluleko zokuxhuma i-Tricolor, ukucacisa ulwazi mayelana nezintela namasevisi.

Ngokuqondene nekhono labaqhubi, banolwazi oluphelele nolwakamuva mayelana nethelevishini yesathelayithi ye-Tricolor, futhi bangasiza ngokushesha ukuxazulula noma yiziphi izinkinga noma ubunzima obuhlangabezene nabo lapho besebenza nomamukeli. Uma obhalisile engakwazi ukwenza inkinga, opharetha uzomsiza ngemibuzo ehamba phambili.

Icala kuphela lapho ukusekelwa kungakwazi ukusiza ukude isidingo sokubiza inkosi ekhaya ukuze kuhlolwe ukungasebenzi kahle komuntu siqu.

Ezinye izindlela zokuxhumana

Ngaphezu kwalezi zinketho ezingenhla, abasebenzisi bangathumela isicelo sabo ku-opharetha ngefomu elikuwebhusayithi esemthethweni, babhale i-imeyili, bathinte abamele i-Tricolor ngokusebenzisa izinkundla zokuxhumana, njll. Inketho yokuqala isetshenziswa kaningi uma udinga ukubuyisela inani elifakwe ngephutha ku-akhawunti ku-akhawunti yakho noma ukudlulisa imali eningi kakhulu). Kodwa ukuze abasebenzi abasekelayo bakwazi ukulungisa iphutha ngokwabo, kufanele unikeze irisidi lokukhokha:

• uma ukhokhe ku-inthanethi, landa isheke ku-akhawunti yakho yomuntu siqu yenhlangano yokukhokha, noma thatha isithombe-skrini serisidi;
• uma inkokhelo yenziwe ngehhovisi, itheminali, njll., thatha isithombe sesheke elikhishiwe.

Ukusekelwa kwe-Skype

Enye indlela elula ukuxhumana nomxhumanisi ngokuqondile nge-Skype. Ukuze uxhumane nesevisi yokusekela, udinga ukusebenzisa othintana nabo abatholakala kusayithi (kunesixhumanisi esiqondile lapho), noma uthole umsebenzisi Support_Tricolor_TV ngokwakho. Ungaxhumana kanjani:

1. Iya kuhlelo lokusebenza lwe-Skype kufoni yakho, ithebhulethi noma i-PC bese ungena ngemvume ku-akhawunti yakho.
2. Faka igama lakho lomsebenzisi (Support_Tricolor_TV) emugqeni othi “Sesha” – enguqulweni yekhompyutha itholakala ngaphansi kwesiteketiso sakho ne-avatar kukholamu yesokunxele. Ocingweni, lo mugqa utholakala phezulu ekhasini, ngaphezu kwezingxoxo.
3. Ohlwini lwabasebenzisi oluvelayo, khetha oyidingayo (uma ufaka isiteketiso esithile, ngokuvamile kuvela i-akhawunti eyodwa kuphela). Uma ufuna ukuyigcinela ikusasa, chofoza inkinobho ethi “Engeza koxhumana nabo”.
4. Bhala umbuzo ebhokisini elithi “Thumela umlayezo”, chofoza “Ikholi yevidiyo” noma “Ikholi yocingo” – njengoba uthanda.

Uma uhlose ukwenza ikholi ye-Skype ngekhompyutha, uzodinga imakrofoni nezipikha. Lesi sakamuva singashintshwa ngama-headphone.

Xhumana kuwebhusayithi yenkampani

Ungaya esigabeni esithi “Usizo” kuwebhusayithi esemthethweni yenkampani ye-Tricolor – https://www.tricolor.tv/help/. Kunolwazi ngamaphuzu asemqoka:

• ukufakwa kanye nokumiswa kwemishini;
• izinkinga zobuchwepheshe;
• konke mayelana nenkokhelo
• mayelana ne-akhawunti yomuntu siqu;
• ubhalisa kanjani;
• izimpendulo zevidiyo zemibuzo ehlukahlukene edumile.

Uma okukhethiwe kungenakho okudingayo, xhumana nengxoxo eku-inthanethi ekhasini elifanayo. Ungakwenza lokhu ngokulandela isixhumanisi – https://internet.tricolor.tv/support/contacts/#, kodwa ukuguqulwa okuqondile akusebenzi ngaso sonke isikhathi. Ungathola umsizi obonakalayo ngesandla kanje:

1. Iya kuwebhusayithi esemthethweni ye-Tricolor – https://www.tricolor.tv/
2. Chofoza kuthebhu ethi “Ukusekela”, itholakala epuletini phezulu ekhasini.
3. Skrolela ngezansi bese esigabeni “Oxhumana nabo”, khetha “Bhala”. Bese uchofoza “ingxoxo eku-inthanethi”.
4. Gcwalisa uhlu lwemibuzo oluvulayo – faka igama, inombolo ye-ID yomamukeli kanye nesihloko sesikhalazo. Yisho umbuzo wakho efasiteleni elikhethekile, bese uchofoza okuthi “Qala Ingxoxo”.
5. Lindela impendulo yomuntu osebenza bukhoma, bese uqala ukukhuluma ngenkinga yakho.

Ama-akhawunti wezokuxhumana we-Tricolor

Ukwesekwa kwe-Tricolor kungaxhunywana nabo ngezingosi zokuxhumana eziningi – kusetshenziswa imilayezo yomphakathi, nezithunywa ezisheshayo. Iphinde ishicilele zonke izindaba ezibalulekile ezihlobene nesevisi yamakhasimende. Kufanele ngibhale kuphi:

• ku-Viber, i-akhawunti yomphakathi ye-Tricolor – https://chats.viber.com/tricolor_tv/
• I-VKontakte – https://vk.me/tricolor_tv
• Facebook – http://m.me/tricolortv
• I-WhatsApp ngenombolo: +7 911 101-01-23
• Odnoklassniki – https://ok.ru/tricolor.tv
• KuTelegram – http://t.me/Tricolor_Help_bot

Bheka futhi ividiyo mayelana nendlela yokuxhumana ne-Tricolor: https://youtu.be/2X6k-LLFMVc

Ungashayela kanjani uchwepheshe ekhaya?

Inkampani inikeza izinketho eziningi zokuthola izimpendulo ezikude zemibuzo esafufusa. Kodwa kwezinye izimo, uchwepheshe kuphela onokuvakashelwa ekhaya angasiza. Lena isevisi ekhokhelwayo (uma inkinga kungelona iphutha lomhlinzeki wesevisi). Kunezindlela ezimbalwa zokubiza i-Tricolor TV master home:

• thintana nehhovisi lokuthengisa noma isikhungo sesevisi ngokuqondile (amakheli angatholakala kuwebhusayithi esemthethweni yomhlinzeki);
• bhalela i-imeyili — horeca@tricolor.tv
• shayela ku-8 (495) 943 95 00
• dala ithikithi lokusekela ngesixhumanisi – https://public.tricolor.tv/#Cases/create/sub2

Ukuze ushayele, uzodinga ukunikeza inombolo yenkontileka noma i-ID, kanye nesizathu sokuthi kungani udinga inkosi. I-database isivele inalo ikheli lakho, futhi bazovele bacacise ukuthi lilungile yini futhi bakubuze ukuthi yiluphi usuku nesikhathi okungcono ukuya kuchwepheshe.
Kunezindlela eziningi zokuxhumana nokusekelwa kwe-Tricolor: shayela i-hotline, thintana nge-Skype, izithunywa ezisheshayo ezidumile, amanethiwekhi omphakathi, i-imeyili, njll. Noma yimuphi umsebenzisi angazikhethela inketho engcono kakhulu. Ezinkampanini ezisemthethweni, kuhlinzekwa izindlela ezihlukene zokuxhumana.