Nowadays, convenient digital television is gaining more and more popularity. And there are more and more problems with it. This article analyzes the most common technical problems associated with both the equipment itself and the communication signal, and their solutions that have arisen with
digital television from MTS .
- What is MTS TV
- Why MTS TV stopped working – what should the user of the service do in such a situation
- No signal on all MTS TV channels
- Hardware problems
- Subscription Issues
- Work at the operator of mobile television systems
- Other common problems and errors with MTS TV and their solutions
- A TV connected to MTS TV displays “AV” / “No signal”, although the set-top box is turned on
- The TV does not respond to the connected set-top box: the connected device is displayed on the screen, but the menu from the set-top box itself is not available
- TV displays “No channels”
- Problems with image quality (very low, broken into pixels or shows everything together with “waves”)
- English as the main language
- The sound is behind the picture
- Blank black screen
- A specific channel has disappeared from the general list
- TV displays “channel reception not supported by your equipment” on certain channels
- No access to certain channels / the screen displays a field for entering a pin code / limited by age rating
- After many times the password was entered incorrectly on the blocked pin-codes of the channels, it is written that it is impossible to enter the pin-code again
- I do not press the channel buttons, but they still switch from one to another
- The screen displays an error that does not begin with the letter “E”
- No sound on all channels
- The inscription “Overcurrent on the antenna” / “High current on the antenna”
- Two TVs are connected to the divider at the same time, one or both of them do not show the image well / other problems associated with the picture
- The console does not see the remote
- Every time I turn on the TV with the set-top box, it starts to search for channels again
- Plug-in unit gets very hot
- The included set-top box itself reboots after a short period of time
- Analog TV replaced cable MTS, and then the latter disappeared altogether
- Error codes MTS satellite TV, interactive, cable and their solutions
- Error E016 4 on MTS TV
- Error I102 4 on satellite TV MTS
- Error E30 4 on MTS TV
- Error E19 4 MTS TV
- MTS TV does not work on the phone
- Who to call if the problem cannot be solved
What is MTS TV
MTS is currently the most famous Russian cellular communication company, which not so long ago went beyond providing people with mobile communications and began to provide many other services, one of which is digital television – There are several reasons why MTS digital television stops working. This article lists the most common of them, and describes how to troubleshoot. If you are using Use the instructions that came with your equipment at the time of purchase and return the settings to the desired state. Important! Do not try to reconfigure equipment about serious problems yourself – you can ruin it completely. Contact a specialist or buy new equipment. Most often, in this case, everything turns out to be banal simple – the personal account turns out to be empty due to forgetfulness. In order to make sure that you paid for the subscription on time and your payment went through, go to your personal account. Important! If all channels work well, but one specific channel does not, then it is not subscribed to. In order to activate it, go to your personal account or contact the operator. [caption id="attachment_3222" align="aligncenter" width="1370"]
MTS TV . This service provides access to main and additional TV channels and to a huge library of movies, series and so on. This service is available for use on all devices: TVs (depending on the model, sometimes a special set-top box may be required), computers,
laptops and tablets , smartphones. The range of available content may be limited by the tariff. Also, MTS TV can be connected together with a mobile phone tariff.
Why MTS TV stopped working – what should the user of the service do in such a situation
No signal on all MTS TV channels
MTS cable TV , the problem may be in the cable itself – it may be disconnected or damaged. In this case, you should contact the master or buy a new cable. You can also call the toll-free number 88002500890 – MTS carries out free work to repair broken cable TV equipment. If you have
satellite TV installed , check the antenna settings and edit them if necessary, or contact the wizard. As in the previous case, the problem may lie in the cable. In case of problems, you can fill out an application on the website sputnikmts.ru. Unlike cable TV, satellite TV corrections are paid and are discussed in each case with the master.
Hardware problems
Subscription Issues
MTS personal account
Work at the operator of mobile television systems
Malfunctions may occur due to the work carried out by the operator. It can be both planned technical work and changes in your channel plan.
Other common problems and errors with MTS TV and their solutions
A TV connected to MTS TV displays “AV” / “No signal”, although the set-top box is turned on
You need to do the following:
- check again if you have turned on the prefix;
- the set-top box is connected to the wrong input;
- cable damage or failure.
The TV does not respond to the connected set-top box: the connected device is displayed on the screen, but the menu from the set-top box itself is not available
In this case, there can be quite a few problems and their solutions:
- selected exit instead of entry;
- the cable is connected incorrectly. try turning it on in another way;
- the TV is connected to the wrong input, which should also contain the set-top box. check this in the menu of the TV itself and change if necessary;
- The device is not beeping.
Connect the set-top box to another TV. If problems persist, use the services of the company by calling the operator for the services of a master. If there are no problems, then you need to fix problems in the settings or edit the connection.
TV displays “No channels”
Necessary:
- check if the prefix is turned on;
- if yes, then go to the menu, select factory reset by starting auto-search;
- if you have a CAM module installed , then go to the menu and select auto-search for channels.
Problems with image quality (very low, broken into pixels or shows everything together with “waves”)
Most likely the problem lies in the
cable . Inspect it at the connection point, dividers and plug. If you use satellite TV, you should make sure that the
antenna is properly positioned (it could change its position due to weather conditions).
English as the main language
Go to the menu and in the settings correct the sound track into Russian (a detailed algorithm of actions is set out in the instructions for your TV).
The sound is behind the picture
Fix options:
- if you turned on the set-top box, then you need to reset to factory settings and select auto-search for channels;
- if you have a CAM module installed, then select auto-search in the settings.
If there is no or low signal level on MTS TV, this means that there are problems with the cable / when using satellite TV, you need to make sure that the antenna settings are correct and in case of problems, return them to the necessary ones. https://youtu.be/ScNshc3vbaU
Blank black screen
What could be:
- technical equipment is disabled;
- no settings have been made on the technical equipment.
A specific channel has disappeared from the general list
The most probable in this case is a change in the channel plan. In order to make sure of this, select auto-search for channels in the settings or reset them to factory settings. When using satellite TV, this channel could switch to the HEVC coding system. Your console may not support its format. In this case, the only solution to the problem would be to buy a new set-top box. Why TV channels do not work on MTS and what to do in this case, how to solve problems: https://youtu.be/g5OMeNgTC4g
TV displays “channel reception not supported by your equipment” on certain channels
This problem is only common on satellite TV. To solve it, you need to purchase a new set-top box that will support the HEVC coding system. When using the module, you need to make sure that your TV model supports the HEVC encoding system.
No access to certain channels / the screen displays a field for entering a pin code / limited by age rating
For these channels, a universal pin code is set – 1111. If you want, you can go to the settings and change it to your own.
After many times the password was entered incorrectly on the blocked pin-codes of the channels, it is written that it is impossible to enter the pin-code again
You need to contact the service center. They will help you by resetting the password to the standard one.
I do not press the channel buttons, but they still switch from one to another
Your device is broken. You need the help of a master or the purchase of new technical equipment.
The screen displays an error that does not begin with the letter “E”
Your TV is broken. Take it in for repair or buy a new one.
No sound on all channels
Make sure all the wiring of the set-top box is properly connected. You also need to make sure that the volume on the delivery itself is turned on. If the previous two steps did not work, then check the settings of the TV itself. If an HDMI cable is connected to your set-top box, you need to reconnect it differently through other connectors.
The inscription “Overcurrent on the antenna” / “High current on the antenna”
This view is available only on satellite TV. There is a high probability that there is a short circuit in your house. In this case, it is better to call the wizard to check the cable and its possible malfunctions.
Two TVs are connected to the divider at the same time, one or both of them do not show the image well / other problems associated with the picture
Due to the fact that both TVs are connected to the same source of electricity, this often turns into the fact that the signal quality suffers greatly if it is weak or there are problems in the equipment itself. If you have cable TV installed, contact the MTS service center for a master. With satellite television, the problem is solved much easier and without the intervention of a specialist – you need to remove the sockets of both TVs from the divider and connect them to a converter with a double output.
The console does not see the remote
Remove the batteries from the remote and insert them into another device. If it also does not work, then you need to buy new batteries. If the device works, then the problem is in your remote control.
Every time I turn on the TV with the set-top box, it starts to search for channels again
Another problem that is typical only for those who have satellite TV installed. These are the basic settings of the set-top box, and if you still change them, then you will simply lose all channels. In order not to subject the set-top box to such heavy operations, do not turn on the set-top box when turning off the TV. Then the channels will be saved, and you will not have to see their next search.
Plug-in unit gets very hot
If your appliance gets hot during use, this is normal. But if this continues for a very long time and it heats up very much, then you need to contact a specialist or buy a new prefix.
The included set-top box itself reboots after a short period of time
In this case, only a master or a complete replacement of faulty equipment will help.
Analog TV replaced cable MTS, and then the latter disappeared altogether
Options for solving this MTS error:
- if you are using a CAM module, then the following has happened: you have shifted the digital and analog channels;
- if you are using a set-top box, then you need to go to the settings and click on the output connected to the set-top box. if you did everything right, most likely you just forgot to deposit money into your personal account.
Error codes MTS satellite TV, interactive, cable and their solutions
Error E016 4 on MTS TV
If you see this message, it means that the subscription fee has not been paid. In order to eliminate this error, you need to look in your personal account at the balance of your account and, and if the funds are still not enough, deposit the required amount.
Error I102 4 on satellite TV MTS
This error code indicates that the receiver software needs to be updated. It is also necessary to check if there is a smart card in the card reader, which is usually attached to the entire set of MTS TV equipment.
Error E30 4 on MTS TV
Make sure your TV has the correct date and time settings. If this is the case / you corrected it to the correct one, and the error continues to be displayed, then you need to return the CAM module settings to the factory settings.
Error E19 4 MTS TV
Your TV has not been used for a long time. It is necessary to turn it on and leave it in this state for half an hour or an hour, in order for everything to return to normal.
MTS TV does not work on the phone
Your phone model may not support the format of this application. In this case, you need to buy a new, more modern phone. The application may not work due to an outdated version. In this case, you need to go to your app store and update it there. Sometimes it may be necessary to completely uninstall and then re-download the application to resume its functioning.
Who to call if the problem cannot be solved
For any problems related to the MTS mobile operator and the services they provide, call the toll-free number 88002500890. More than half of the problems that have arisen can be solved on your own, so read the troubleshooting algorithm before you panic. But if the problems are still serious, then it is imperative to turn to professionals so that the small problem that you tried to fix on your own does not result in a huge waste of money with a complete replacement of all technical equipment.
МТС Тариф Новогодний +.Два телевизора-один-цифровое ТВ, работает нормально ,второй-кабельное-не работает совсем! Мельтешение. Звонила 2 раза по указанному телефону 880025000890.каждый звонок-многоминутное ожидание, в результате ответили ,что кабельное ТВ МТС не обслуживает, подключайте цифровое! Так зачем же его подключают, если отказывают в обслуживании?!Я ещё нет месяца ,как подключилась к МТС , и уже второй раз сижу без телевизора! Сегодня уже 8 часов не работает.