OKKO is an online cinema. A user who has given preference to the service can receive a certain number of films for a subscription. The resource offers several packages to choose from, but the connection and disconnection algorithm is the same in all cases. Signing up for an OKKO subscription is even easier, big discounts are now available:

Ways to disable OKKO subscription

OKKO has collected many films, series and shows of various formats. To access viewing, the user needs to connect one of the subscriptions: light, optimal or premium.
It doesn’t matter which subscription you have, it’s always possible to disable it. The developers have provided several ways.

On TV

When the cinema is installed on a plasma panel with a built-in Smart TV function, you can disable the subscription through the device itself. The algorithm of actions is as follows:

Log in to the OKKO app on your device.
Find the “Application Settings” section. In all modern TVs, they are located at the bottom of the menu window.
In the window that appears, open the “Subscriptions” block. This is where all operations are visible.
Select the “Unsubscribe” operation.

On a smartphone

The instruction to disable the OKKO subscription depends on which smartphone is used. The operating system (OS) dictates its own rules.

Android

If the phone is based on this OS, the registered OKKO account cannot be unlinked to Google Play. Unsubscribing occurs through this resource. The algorithm is:

Go to Google Play.
Find the menu block and select the “Account” section. The key is located in the upper corner.
Go to “Subscriptions”.
A list of your subscriptions will appear. Select “OKKO” and click on the “Cancel Subscription” button.

iOS

On iPhones with the iOS operating system, steps are taken through the Apple Store or the iTunes Store. Choose the service that is more convenient for you to use. Instruction:

Go to your smartphone settings.
Next, the Store settings.
Select the “Subscriptions” section.
You will see OKKO. Click on the item and select “Unsubscribe”.
Confirm your actions.

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Subscription duration: 1 month
Sales form: digital
Purpose: online cinema
Service Name: Wink

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OKKO application

Another way to cancel a cinema subscription using your phone is to go to the application of the OKKO service itself (if it is installed on your smartphone). Follow the steps below to unsubscribe:

Go through the authorization procedure in your account (the login process is different on different phones).
Go to the “Settings” menu.
Go to the “Subscriptions” tab.
Select OKKO and click on the “Disable” button.

Detailed steps are described in the video:

Disabling a subscription from a Sberbank card

If a Sberbank card is linked to the cinema, you can perform the disconnection procedure through the Sberbank Online application. This can also be done on the official website of the financial company in your personal account.

Log into your Sberbank Online account.
Find the menu with transfers and payments.
On the page there is a tab “My autopayments”. Select this block.
Then click on “Manage Payments”. The button is located at the bottom right.
A list of your subscriptions will appear. Select OKKO and refuse payment.

If there are any difficulties, employees of the financial institution will help to solve the problem. You can get answers to questions and details of your actions in the online bank support section.

Through a personal account on the OKKO website

If you have not downloaded the OKKO application to your gadget, but use the cinema’s website and have your personal account there, unsubscribing occurs as follows:

Go to the account login page https://okko.tv/login.
Log in.
Select the “Settings” block. It is marked with gears.
Click on the item “Payment for services”.
Check out the page and find the sub-item where there is a mention of a linked bank card. Click on the “Unbind” button.
Confirm your actions.

You can clearly see the disabling of a subscription on the OKKO website in the video:

Through a phone call

The work of OKKO is well established, there is a support service. Users can contact specialists by phone (by calling the hotline). Operators receive calls 24 hours a day. You can perform the operation from any phone number. Instruction:

Call the OKKO service hotline number – 8 800 700 55 33.
After the specialist picks up the phone, introduce yourself and describe the essence of your problem in as much detail as possible.
The support center worker will ask you to answer a few questions. This is necessary to identify you personally.
After the specialist finds you in the database, he will unsubscribe.

You will need to call the operator:

the device that is linked to the account;
e-mail address (the one that was indicated during registration and subscription payment);
phone number;
type of subscription.

Disabling a device in OKKO

The device is turned off in the following way:

Go to the app settings on the device you want to unbind.
Click the “Exit” button.

You can disconnect and connect the equipment an unlimited number of times.

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How to turn off auto-renewal of a subscription?

For the convenience of using the service, the online cinema has provided for auto-renewal of the subscription, i.e. money is automatically debited from the linked card once a month on the same day. You can disable this feature as follows:

Go to the settings menu in the OKKO application or on the official website of the resource in your account.
Go to the “Subscriptions” block.
From the list, select the service package you want to cancel next month.
Click on the “Turn off auto-renewal” button.
Confirm your actions.

How to delete an account in OKKO?

It will not be possible to delete an account through the button on the site. You can log out of your account, and complete deletion occurs only through the official service provider. Action algorithm:

Go to your mailbox (which was used at the time of account registration).
Form a letter. In it, ask to delete your personal page and explain in as much detail as possible why you made such a decision. In order for specialists to solve the problem faster, write as much information about yourself and your account as possible (for example, Sber ID, phone number, email address, etc.).
Send an appeal to mail@okko.tv.

The page is deleted within two days from the moment the letter is read.

Refund

When the month has just begun, and the subscription has already been paid, and you understand that this investment of money is inappropriate, you can return your funds as follows:

Call the cinema hotline.
Explain the essence of the situation.
Dictate your personal account number (it is indicated in your personal account).
Wait for the translation.

The return does not always occur, but only in 2 cases:

the paid period has just begun;
the paid period of time has not yet begun its countdown.

Refunds for previous months are not possible.

Frequently asked Questions

Many OKKO users do not know how to use the service to the fullest. People have a lot of questions. You will find answers to the most frequently asked questions below.

What to do if the subscription is canceled, but the money continues to be charged?

Perhaps there was a malfunction in the OKKO system, or you signed out of your account, but did not delete it. If the personal page is not deleted, subscriptions issued earlier continue to be renewed. There is only one solution – manually delete the data of the linked card. You can return the money by contacting technical support.

How to untie a card from OKKO?

Action algorithm:

In the OKKO application, find the “Settings” section.
Click on the line “Payment”.
Clear the field where the bank card details are indicated.

How to disable OKKO subscription on Samsung TV?

It doesn’t matter which brand makes the TV. The algorithm for disabling a subscription on all modern devices is the same.

How to disable the OKKO subscription on the TV without access to the TV?

Usually one account is used on several devices. If you do not have access to TV, cancel your subscription via your smartphone.

How to disable OKKO Optimum subscription on your phone?

Before deactivating the subscription in the application settings, you will see a list of active services. Select the package you want to cancel from the list. Disabling OKKO subscription is not difficult. The user can disconnect at any time in the chosen way, untie a bank card or delete his account. All actions can be carried out through a smartphone.

Disabling an OKKO subscription

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